Windows 8.1 will not download from the Store

Anonymous
2013-10-24T15:01:11+00:00

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account.  The account is in the administrators group and I can do other administrator functions with this account.  My system has 2 administrator accounts and neither one will work.  Is there a security policy I need to change to allow the upgrade?

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-12-04T17:48:51+00:00

Same issue: 

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389  then I downloaded it manually and  manually installed it.

After rebooting  I was able to get the 8.1 to download and install it.

Very frustrated.

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  1. Anonymous
    2014-01-20T22:14:48+00:00

    So does Microsoft not acknowledge there is an issue with some people trying to download and install Win 8.1 and have to go through all these obscure steps to use an update they are heralding as a great advancement? It is shocking how bad MS is when it comes to trying to keep stuff simple. This is why MS is still light-years away from the Apple & Google Keep-It-Simple-Stupid philosophy.

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  2. Anonymous
    2014-01-21T19:24:34+00:00

    how do I find KBKB2871389 I cannot see it in my updates?

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  3. Anonymous
    2014-01-22T02:54:26+00:00
    1. go to control panel
    2. go to system and security
    3. select windows update
    4. select view updates
    5. select installed updates
    6. in search bar type in the kb number

    and the KB should be KB2871389 not KBKB2871389

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  4. Anonymous
    2014-01-22T02:56:06+00:00
    1. go to control panel
    2. go to system and security
    3. select windows update
    4. select view updates
    5. select installed updates (to uninstall updates)
    6. in search bar type in the kb number
    7. Double click to uninstall

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