Windows 8.1 will not download from the Store

Anonymous
2013-10-24T15:01:11+00:00

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account.  The account is in the administrators group and I can do other administrator functions with this account.  My system has 2 administrator accounts and neither one will work.  Is there a security policy I need to change to allow the upgrade?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-04T17:48:51+00:00

Same issue: 

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389  then I downloaded it manually and  manually installed it.

After rebooting  I was able to get the 8.1 to download and install it.

Very frustrated.

Was this answer helpful?

6 people found this answer helpful.
0 comments

153 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-01-16T20:07:41+00:00

    I had the exact same problem. These instructions worked for me.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-01-17T16:58:43+00:00

    I was able to get around the administrator rights issue by creating a separate user accout with admin rights. After rebooting and logging into the new account I was able to download and install the 8.1 update. More of a workaround than a solution.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-01-17T19:41:15+00:00

    i had the exact same problem but what i done was followed these instructions but then in the store i noticed there were updates to apps installed on my laptop and when i had finished installing the updates, i clicked on the windows 8.1 download and it worked :)

    u will find the updates in the store at the top right hand corner of the store, they will be displayed as a number i think

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-01-18T11:09:52+00:00

    Thank you so much, worked perfectly.

    Was this answer helpful?

    0 comments