Windows 8.1 will not download from the Store

Anonymous
2013-10-24T15:01:11+00:00

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account.  The account is in the administrators group and I can do other administrator functions with this account.  My system has 2 administrator accounts and neither one will work.  Is there a security policy I need to change to allow the upgrade?

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-12-04T17:48:51+00:00

Same issue: 

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389  then I downloaded it manually and  manually installed it.

After rebooting  I was able to get the 8.1 to download and install it.

Very frustrated.

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  1. Anonymous
    2014-08-26T23:39:53+00:00

    Performing a Clean Boot and Running WSReset.exe Worked for me...

    Here's how:

    Method 1: Perform Clean Boot (MSCONFIG)

    http://support.microsoft.com/kb/929135/en-us

    Method 2: Run WSReset.exe

    • Go to the Start Screen or the Windows Modern UI screen
    • Type in WSReset.exe

    ![](http://thewindowsclub.thewindowsclubco.netdna-cdn.com/wp-content/uploads/2013/02/image_thumb12.png?c2fdaa)

    • Click on Run as administrator

    Windows Store will open and you’ll get a confirmation message saying that: The cache for the Store was cleared. You can now browse the Store for apps.

    ![](http://thewindowsclub.thewindowsclubco.netdna-cdn.com/wp-content/uploads/2013/02/image_thumb13.png?c2fdaa)

    It will the take you back to Windows Store. Now try to install or update the apps or download fresh apps and see if it’s working like it should.

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  2. Anonymous
    2014-07-22T23:54:55+00:00

    Thanks a lot... It worked!!!

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  3. Anonymous
    2014-07-10T08:33:53+00:00

    Thanks anon_no_name. Your post solved my problem!

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  4. Anonymous
    2014-07-09T19:05:58+00:00

    Thank you so much!  The last representative forgot to reboot, that's why it did not work.  Right now it's downloading.

    Regards,

    Michael

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