Windows 8.1 will not download from the Store

Anonymous

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account. The account is in the administrators group and I can do other administrator functions with this account. My system has 2 administrator accounts and neither one will work. Is there a security policy I need to change to allow the upgrade?

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Anonymous

Same issue:

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389 then I downloaded it manually and manually installed it.

After rebooting I was able to get the 8.1 to download and install it.

Very frustrated.

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153 additional answers

Anonymous

2013-12-08T12:26:52+00:00

I finally got it to work.

I had the same 'Administrator' issue as tbonner17, ran wsreset, and then had the same as Anon - missing from the store again.

I tried all combinations of

    winupdate, wsreset, store, reboot, store

    wsreset, reboot, store

    winupdate, wsreset, reboot, store.

In the end what worked was:

   wsreset, shutdown, wait 12hours, boot, store.

Does it do something silly like only check once a day?

Steve
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Anonymous

2013-12-08T03:26:33+00:00

Update: I followed the instructions from Nirmal and refreshed the store. Then after the store had been refreshed, I couldn't see the Windows 8.1 upgrade. I searched on google to find out why. I believe it said on the Microsoft website that if the download doesn't show up in the store, it means you need to go in to Windows Update and update your computer. I went in to Windows Update and did my updates. After a restart (which perhaps was all I needed to do in the first place instead of worrying about updating - as the updates I did were only optional updates) I went back into the store and saw the windows 8.1 download was back. I clicked on it and it downloaded. I now have Windows 8.1.

I have this problem too. I followed Nirmal's instructions and made sure all Windows updates were applied, restarted but the Windows 8.1 Upgrade has disappeared from the Store altogether. Any more suggestions to fix this very annoying fail?!!

UPDATE AND FIX

For me the fix (eventually) was to UNINSTALL the Microsoft Update KB2871389 then download it manually and instal it again. After doing this and restarting the machine Windows 8.1 reappeared in the Store and I was able to instal it (it fell over once during the instal but I restarted it and it installed successfully in the end).

GOOD LUCK :)
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Anonymous

2013-12-07T22:40:39+00:00

Win8.1 is neither offered by nor installed via Windows Update.

Post here instead => http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install-windownload
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Anonymous

2013-12-07T22:16:26+00:00

I have this same problem. Is there actually a fix for it?

And stopping fobbing us off with the 'Switch it off and switch it on again' nonsense.

Steve
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