Windows 8.1 will not download from the Store

Anonymous
2013-10-24T15:01:11+00:00

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account.  The account is in the administrators group and I can do other administrator functions with this account.  My system has 2 administrator accounts and neither one will work.  Is there a security policy I need to change to allow the upgrade?

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-12-04T17:48:51+00:00

Same issue: 

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389  then I downloaded it manually and  manually installed it.

After rebooting  I was able to get the 8.1 to download and install it.

Very frustrated.

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  1. Anonymous
    2013-12-26T01:34:40+00:00

    Hi Paul,

     

    I would have you refresh the store and check-

    1. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) 2. Enter run in the search box, and then tap or click Run. 3. Enter wsreset.exe in the Run command and then tap or click OK. 4. Restart your PC. 5. On the Start screen, tap or click Store, and check to see if Windows 8.1 now appears on the Store home screen.

    Thanks.

    These are the exact steps you must follow in order to solve this issue, i have tryed it worked perfectly. I hope you guys at MS keep a note of this as you were no help what so ever.

    No, this is NOT the solution to this topic.  This topic is not concerned with the upgrade not showing up in the store.  That has already been clarified.

    The problem is for people who can already see the upgrade, attempt to install it then get the error message that they are not an administrator, even though they are. Please refer to my screenshots on page 1 of this topic.

    Except for trying things at random, there seems to be no recognized solution to this and zero help from Microsoft.

    As it happens, in my case I managed to solve it by randomly re-booting, deleting software and reinstalling but I have no idea why it worked.  But as we can see there are many others having the exact same problem.

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  2. Anonymous
    2013-12-25T23:42:52+00:00

    Hi Paul,

     

    I would have you refresh the store and check-

    1. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) 2. Enter run in the search box, and then tap or click Run. 3. Enter wsreset.exe in the Run command and then tap or click OK. 4. Restart your PC. 5. On the Start screen, tap or click Store, and check to see if Windows 8.1 now appears on the Store home screen.

    Thanks.

    These are the exact steps you must follow in order to solve this issue, i have tryed it worked perfectly. I hope you guys at MS keep a note of this as you were no help what so ever.

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  3. Anonymous
    2013-12-25T05:33:52+00:00

    This worked for me too. God, I hate Windows so much. Why can't it just work without fiddling with everything. Not everyone can afford an Apple or even want one, but when I had a Mac it never ever had issues like this. Microsoft should be able to do this too. They have enormous resources. I do not understand.

    Thank you, Thomas, for your help.

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