Windows 8.1 will not download from the Store

Anonymous
2013-10-24T15:01:11+00:00

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account.  The account is in the administrators group and I can do other administrator functions with this account.  My system has 2 administrator accounts and neither one will work.  Is there a security policy I need to change to allow the upgrade?

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-12-04T17:48:51+00:00

Same issue: 

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389  then I downloaded it manually and  manually installed it.

After rebooting  I was able to get the 8.1 to download and install it.

Very frustrated.

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  1. Anonymous
    2014-01-02T12:33:58+00:00

    Hi,

     

    As this is an unknown issue while upgrading to Windows 8.1, I would request you to take a screen shot of the issue and save it on the computer and upload it using the add image option given in the reply section of the post.

     

    Refer:

    Take a screen capture (print your screen)

    http://windows.microsoft.com/en-in/windows/take-screen-capture-print-screen#take-screen-capture-print-screen=windows-8

     

    Please reply to us with the screen shot, so that we can assist you better.

    My issue is I cannot download anything such as movies, and etc.?

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  2. Anonymous
    2014-01-02T11:36:36+00:00

    When I got my PC (Alienware X51 R2) on 19/12/13 I couldn't see the Windows 8.1 update in the store.

    I made sure I had all the Windows updates

    I ran wsreset.

    Made sure I had KB2871389 installed.

    Still no Windows 8.1.

    I found some suggestion on the web to uninstall practically everything and start again.  "Sod that" I thought, if I'm going to go to that amount of effort I'll just install Windows 7.

    Then on 1/1/14 Windows 8.1 suddenly appears in the store.

    "At last" I cried.

    But then I tried downloading it and got the very helpful message that "Something has happened" and that it couldn't download 8.1.  I cried.

    Tried several more times only to get the error telling me I had to be an Administrator.  "I am" I cried.

    I created a local account and logged out of my live account and into my local account.  I can't see 8.1 in the store any more.  So in and out, back and forth, round and round, all to no avail.

    Then I tried uninstalling KB2871389.

    Then 8.1 was in the store but wouldn't respond when clicked on.

    So I reinstalled KB2871389.

    8.1 was still in the store and when I tried to download it "Something happened" !!

    Tried again and finally it started downloading the f***ing thing.

    It's downloading as I type so hopefully this will be the end of all the crying - well OK there wasn't actually any crying but there was a lot of swearing.

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  3. Anonymous
    2014-01-01T03:37:44+00:00

    I had the same issue. Brand new computer. The first account I created was my HOTMAIL account which showed up as being an admin but still threw the error ("not an admin") in the Store when trying to download 8.1.

    Here is what worked for me:

    1. Changed my HOTMAIL account to a local account
    2. Logged off
    3. Tried the store again and even though I was still listed as an admin it still failed
    4. Switched my account back to HOTMAIL connected account
    5. Logged off and then back on
    6. Windows 8.1 download worked

    Beats the **** out of me why this worked, but it did.

    the mysteries of life continue...

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  4. Anonymous
    2013-12-26T10:26:19+00:00

    I know this topic is concerned with the people who can already see the upgrade, attempt to install it then get the error message that they are not an administrator, even though they are. I had this problem, but I tried those steps anyway and they worked for me, though at the end I had to log out then log back in.

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