Windows 8.1 will not download from the Store

Anonymous
2013-10-24T15:01:11+00:00

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account.  The account is in the administrators group and I can do other administrator functions with this account.  My system has 2 administrator accounts and neither one will work.  Is there a security policy I need to change to allow the upgrade?

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-12-04T17:48:51+00:00

Same issue: 

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389  then I downloaded it manually and  manually installed it.

After rebooting  I was able to get the 8.1 to download and install it.

Very frustrated.

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  1. Anonymous
    2015-02-06T20:25:46+00:00

    Try this it worked for me

    Go to Control Panel --->

    select  Programs and Features,

    at the top left click  "View Installed Updates".  

    select any of them and then press ctrl+F  type in search box  KB2871389. select them and Uninstall it, if prompt to restart click on restart .

    Now, login  into account (that has admin privileges) .

    Go to setting, From settings choose change PC settings .

     click on "windows update"  .  Check for updates now and it will take a few minutes, but they will find one (KB2871389).  There is a message telling you that it will download automatically in a few days, but ignore that, click on the link for one important update, and choose install now (or some such thing).

    Login into your admin account, go to the store, choose the 8.1 update, and now, no admin problems.

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  3. Anonymous
    2014-11-27T12:07:05+00:00

    Thank you!! you made my day :)

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  4. Anonymous
    2014-11-06T23:14:57+00:00

    THANK YOU FOR YOUR SUGGESTION - I tried it and it WORKED. I read SEVERAL solutions about the same problem from different tech-help sites but this was the simplest. HOWEVER - most of the machines were DELL computers and I also read that the DELL computer BIOS and several drivers MUST BE UPGRADED BEFORE INSTALLING WIN 8.1.. Do a google search on DELL BIOS & DRIVERS UPGRADES FOR WINDOWS 8.1.  Hope this helps - Ade

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