Windows 8.1 will not download from the Store

Anonymous

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account. The account is in the administrators group and I can do other administrator functions with this account. My system has 2 administrator accounts and neither one will work. Is there a security policy I need to change to allow the upgrade?

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Anonymous

Same issue:

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389 then I downloaded it manually and manually installed it.

After rebooting I was able to get the 8.1 to download and install it.

Very frustrated.

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153 additional answers

Anonymous

2015-08-20T18:23:52+00:00

I am stuck with the same problem. I would like to have an install file to download and execute.

I tried the trick with KB2871389, but it did not help. Windows Update claims: "That does not apply to your PC."
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Anonymous

2015-08-17T23:49:57+00:00

Hi, I can't download windows 8.1 it always says error when it hits 87% after saying preparing to restart. Any help please?
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Anonymous

2015-08-14T10:33:18+00:00

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389 then I downloaded it manually and manually installed it.

Download and re-install the update manually using the following link: Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT

After rebooting I was able to get the 8.1 to download and install it.

Yah this method works for sure(100%) i had also try this when i was facing the same issue when updating windows 8.1.

its usefull suggetion thanks to whom who resolve it and guided us .........

thank u
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Anonymous

2015-07-06T15:21:26+00:00

Dell Inspiron 14 (Late 2013). Reinstalling KB2871389 ( https://support.microsoft.com/en-us/kb/2871389 )worked for me as well.

DETAILS and HOW I VERIFIEDTHIS

3 laptops. All "reset" to OEM (Dell) defaults using built-in recovery partition. Windows 8 with KB2871389 already installed, still had to run Windows Update to get 8.1 to show in Store.

First laptop upgrade to 8.1 without problem.

Second laptop attached to WSUS (via registry, no Domain or Active Directory) to save on bandwidth. After all updates installed on Second, Window 8.1 update not availalbe in Store. Detached from WSUS (again via registry). Now Windows 8.1 update available. However, encountered "Administrator privileges" error. Removed KB2871389. Reboot. Install KB2871389. Reboot. Windows store 8.1 update clicked without error.

Third laptop had power issues which were resolved today, if I encounter issues different from Second laptop I will post here again.
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