Windows 8.1 will not download from the Store

Anonymous

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account. The account is in the administrators group and I can do other administrator functions with this account. My system has 2 administrator accounts and neither one will work. Is there a security policy I need to change to allow the upgrade?

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Anonymous

Same issue:

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389 then I downloaded it manually and manually installed it.

After rebooting I was able to get the 8.1 to download and install it.

Very frustrated.

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153 additional answers

Anonymous

2014-02-22T13:47:08+00:00

this is the problem i am facing, please do respond.

Thank you.
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Anonymous

2014-02-22T06:30:33+00:00

Was having the same exact issue regarding "needing admin privileges while having an admin account, followed these steps and it corrected my issue.

Thank you!
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Anonymous

2014-02-21T18:59:52+00:00
Just bought a Dell Inspiron 14" 7437 at Best Buy early this week. Same problem with everyone else having issues updating to Windows 8.1. I did all the updates for Windows 8.0 and all the necessary Drivers updates from Dell prior to trying to update Windows 8.0 to 8.1 and still getting the same message saying that I needed to be an administrator! Very frustrating. So last night I give it a last chance of calling DELL support before I decided to return it to Best Buy! On the phone with Dell support tech for 2 hours. He did not seems to figure it out. He finally called Microsoft support line. She remotely controlled my computer. I watched what she did and was able to successfully ultimately install Windows 8.1. So here is the steps:
1. Update all the necessary windows updates from Microsoft for Windows 8.0.
2. Then update all the Drivers for free from Dell.com.
3. Then if you log in using a Microsoft account with password. That's fine. You should be the administrator already.
4. Now follow this video http://www.youtube.com/watch?v=cSKXCE4BZ4c to add a local user account. You can delete this later if you wish once you have Windows 8.1 installed.
5. Change this local user account as an administrator. Follow this link's direction http://www.wikihow.com/Make-a-User-Account-an-Administrator-in-Windows-8
6. Then log in as your new setup local user account.
7. Now go to the app store and try to download Free Windows 8.1 update once again. It should work. It worked for me.
After your update, basically go to Control Panel, under Users and Account, you can delete or edit any accounts as necessary.

Hope this help without calling Dell support who has NOT a clue and wasted over 2 hours. I only spent 20 minutes with the Microsoft tech on the phone and she figured it out! Call Microsoft support if you have issues.
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Anonymous

2014-02-21T00:50:34+00:00

UNKNOWN?!?!?!? To you maybe, I have done over 15 upgrades and this happens EVERY time. Each time I shipped the computer back to manufacturer and had them replace it with Windows 8.1 preinstalled.
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