windows 8.1 hangs on Please Wait screen (restoreoptin)

Anonymous

When logging in, a Please Wait screen shows up along with a Cancel button. I tried letting it sit there for more than half an hour but nothing happens. I noticed the application is letterboxed and I can use Win+D to see that the desktop show up. The screen stays on top blocking all mouse activity and most of my screen.

Eventually I logged into another account and found restoreoptin running and terminated it. That removed it from my original account however it will do it again if I log out and log back in.

Any ideas?

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Anonymous

I found another workaround that allows for still using skydrive, and further confirms the relationship to skydrive setup.

(This is the method I used)

login to the affected account
Press Windows Key + L to lock the computer
Switch to a user account with administrator priveledges
open task manager & switch to the "Processes" tab (Press "More Details" if don't see a processes tab)
find restoreoptin.exe & end task that process
switch back to affected account (Start Page, click your account name/picture, click the account you want to switch to)
Open Charm menu (windows key + C), select "Settings", then Change PC Settings
Select Skydrive
Modify the File Storage, Camera Roll, and Sync Settings (not sure which one does the trick)
logout & log back in
you should no longer be prompted with the blank 'please wait' screen

Another workaround that should achieve the same, as posted by others:

login to the affected account
Press Windows Key + r
Type:

taskkill /f /im restoreoptin.exe 4. Open Charm menu (windows key + C), select "Settings", then Change PC Settings 5. Select Skydrive 6. Modify the File Storage, Camera Roll, and Sync Settings (not sure which one does the trick) 7. logout & log back in 8. you should no longer be prompted with the blank 'please wait' screen

and just for completeness, you could also try:

login to the affected account
Press: Windows Key + r

Type:

taskkill /f /im restoreoptin.exe 3. Press: Windows Key + x

Press: a

Press: <Alt + Y>

(run cmd as administrator) 4. Type:

cd c:\windows\system32

restoreOptIn.exe /Ramp

Complete the Wizard

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Answer accepted by question author

Anonymous

I fixed it much more simply. I had to recently rebuild my dell xps 27 and started with 8.0. Setup everyone's account since I have a home network and domain setup. Then upgraded, I ran into the same issue as everyone here in the post. What I had to do to fix is is unassociated all the windows live/Hotmail/outlook accounts from the domain accounts and then re-apply them. This then asked me to verify that the account has permissions to skydrive, and asked for verification. Texted me, I put in the verification code and it was fixed on all accounts. Someone also mentioned making it a local account and then reassigning to your windows account. Seems to fix it as well.

Steps for Domain accounts:

Remove association from your windows account
Re-add your windows account
verify that the pc has permissions to back up your info to sky drive/turn off sync with sky drive.

Windows Account:

Make it a local account
Re-add your windows account
Verify that the pc has permissions to backup your info to sky drive/turn off sync with sky drive.

Appears to be a bug in the 8.1 upgrade where the pc and sky drive trust is broken, it didn't happen until I received a windows update, but I could see this happening if you download the patches during the upgrade process.

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180 additional answers

Anonymous

2014-11-22T00:55:37+00:00

I suspect that using Nvidia GeForce Experience software and letting it check for driver updates and then installing them MAY solve the problem.

I am one of many who rolled back to 8.0 because we could not resolve this issue. I would get prompts every now and then to upgrade to 8.1, to which I would say "No." Unfortunately, I eventually started getting such prompts that did not give "no" as an option. Instead I had the choice to do it now or do it later. Since I did not like either option, I shut down and rebooted, doing that a couple more times when the prompt would appear.

One day, I could not reboot when the prompt came up, so I chose a do it later option and Windows downloaded and installed 8.1 on my next reboot without informing me.

I was furious - Windows did not inform me before it "upgraded" me to 8.1and trying to roll back to 8.0 would take hours.

When asked about Sky Drive (or One Drive, whatever they are calling it now, I said NO.

Fortunately, I had also been using Nvidia GeForce Experience to keep my drivers up to date, so, I took the risk and for two weeks now I have been using 8.1 without the Please Wait screen.

I do not know whether it was saying no to Sky Drive (oddly a supposed "feature" by Microsoft that I cannot use now), the GeForce Experience updates, or both, but -- so far at least, he says with fingers and toes firmly crossed -- no Please Wait screen.

If it does show up again, I will try to let you know. For now, I am boldly going into the 8.1 universe.
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Anonymous

2014-11-21T19:34:45+00:00

.....and you think I wouldn't have already tried that multiple times.... smh
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Anonymous

2014-11-20T21:35:48+00:00

Um.... when you're stuck on the screen you can bring up the task manager and it is BEHIND the screen and you can't look at it!

ya sure just try it,
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