windows 8.1 hangs on Please Wait screen (restoreoptin)

Anonymous
2013-10-19T03:11:39+00:00

When logging in, a Please Wait screen shows up along with a Cancel button. I tried letting it sit there for more than half an hour but nothing happens. I noticed the application is letterboxed and I can use Win+D to see that the desktop show up. The screen stays on top blocking all mouse activity and most of my screen.

Eventually I logged into another account and found restoreoptin running and terminated it. That removed it from my original account however it will do it again if I log out and log back in.

Any ideas?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-10-25T17:25:19+00:00

<Modifying post to help other find the answer quickly>

I found another workaround that allows for still using skydrive, and further confirms the relationship to skydrive setup.

(This is the method I used)

  1. login to the affected account
  2. Press Windows Key + L to lock the computer
  3. Switch to a user account with administrator priveledges
  4. open task manager & switch to the "Processes" tab (Press "More Details" if don't see a processes tab)
  5. find restoreoptin.exe & end task that process
  6. switch back to affected account (Start Page, click your account name/picture, click the account you want to switch to)
  7. Open Charm menu (windows key + C), select "Settings", then Change PC Settings
  8. Select Skydrive
  9. Modify the File Storage, Camera Roll, and Sync Settings (not sure which one does the trick)
  10. logout & log back in
  11. you should no longer be prompted with the blank 'please wait' screen

Another workaround that should achieve the same, as posted by others:

  1. login to the affected account
  2. Press Windows Key + r
  3. Type:

taskkill /f /im restoreoptin.exe 4. Open Charm menu (windows key + C), select "Settings", then Change PC Settings 5. Select Skydrive 6. Modify the File Storage, Camera Roll, and Sync Settings (not sure which one does the trick) 7. logout & log back in 8. you should no longer be prompted with the blank 'please wait' screen

and just for completeness, you could also try:

  1. login to the affected account
  2. Press: Windows Key + r

Type:

taskkill /f /im restoreoptin.exe 3. Press: Windows Key + x

Press: a

Press: <Alt + Y>

(run cmd as administrator) 4. Type:

cd c:\windows\system32

restoreOptIn.exe /Ramp
  1. Complete the Wizard

Was this answer helpful?

10+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-01-03T18:25:43+00:00

I fixed it much more simply. I had to recently rebuild my dell xps 27 and started with 8.0. Setup everyone's account since I have a home network and domain setup. Then upgraded, I ran into the same issue as everyone here in the post. What I had to do to fix is is unassociated all the windows live/Hotmail/outlook accounts from the domain accounts and then re-apply them. This then asked me to verify that the account has permissions to skydrive, and asked for verification. Texted me, I put in the verification code and it was fixed on all accounts. Someone also mentioned making it a local account and then reassigning to your windows account. Seems to fix it as well.

Steps for Domain accounts:

  1. Remove association from your windows account
  2. Re-add your windows account
  3. verify that the pc has permissions to back up your info to sky drive/turn off sync with sky drive.

Windows Account:

  1. Make it a local account
  2. Re-add your windows account
  3. Verify that the pc has permissions to backup your info to sky drive/turn off sync with sky drive.

Appears to be a bug in the 8.1 upgrade where the pc and sky drive trust is broken, it didn't happen until I received a windows update, but I could see this happening if you download the patches during the upgrade process.

Was this answer helpful?

6 people found this answer helpful.
0 comments

180 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-07-03T09:55:59+00:00

    Hi, I just wanted to update everyone on this issue. I had it and tried all the various fixes on this thread but the issue persisted for me.

    I found the answer to be not a Microsoft one but an Nvidia GeForce driver issue. My drivers that came on my laptop dated back to October 2013. I installed GeForce Experience which checks your drivers and then gives you the latest correct drivers to install. I installed the drivers it gave me, rebooted and the Skydrive page then displayed properly upon login and completed it's configuration and the issue is now fixed.

    I hope this helps some as it seems it only happens with laptops with Nvidia cards and so the driver update for me was the only fix.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-06-28T06:34:18+00:00

    I fixed it much more simply. I had to recently rebuild my dell xps 27 and started with 8.0. Setup everyone's account since I have a home network and domain setup. Then upgraded, I ran into the same issue as everyone here in the post. What I had to do to fix is is unassociated all the windows live/Hotmail/outlook accounts from the domain accounts and then re-apply them. This then asked me to verify that the account has permissions to skydrive, and asked for verification. Texted me, I put in the verification code and it was fixed on all accounts. Someone also mentioned making it a local account and then reassigning to your windows account. Seems to fix it as well.

    Steps for Domain accounts:

    1. Remove association from your windows account
    2. Re-add your windows account
    3. verify that the pc has permissions to back up your info to sky drive/turn off sync with sky drive.

    Windows Account:

    1. Make it a local account
    2. Re-add your windows account
    3. Verify that the pc has permissions to backup your info to sky drive/turn off sync with sky drive.

    Appears to be a bug in the 8.1 upgrade where the pc and sky drive trust is broken, it didn't happen until I received a windows update, but I could see this happening if you download the patches during the upgrade process.

    Worked for me as well dear... Thanks.

    Just removed the online account and made local account and WOLLAAA... no PLEASE EFFIN WAIT...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-06-27T14:37:12+00:00

    Hi everybody

    thanks a lot for all your comments, I tried quite all of them but was not able to fix the issue.

    I bought 2 Dell Inspiron 7000 corei7 provided with Windows 8.1 64 bits french

    I prepared one of it 4 weeks ago, without the issue (until now)

    I prepared the other one on week ago, every things were fine, and got this nasty message, in french 'Veuillez Patienter'....

    Unable to get the desktop, the ctrl-alt-supp, etc.

    I rebuilt the pc a first time to fix the issue, reinstalled all my softwares (office 365, VLC, printers)

    Got again the error

    Rebuilt the pc , installed only Office 365, not the printers (I didn't download the printer's drivers as their are already known by windows)

    I installed Acronis to save my configuration and desactivacted all the skydrive options

    Until now, as I am writing, it works.

    I have a lot of windows updates to do (28), I will do them now and tell you if something goes wrong.

    As all of you, I lost at least 2 days to fixed the problem, and I am not sure that it has been fixed.

    I have somthing like 10-15 windows 8 configuration running that I have made myself. It is the first time that I have this problem of heard of it.

    I would appreciate that someone from Microsoft take care of this pain....

    Regards

    Was this answer helpful?

    0 comments