Hi,
Are you able to use other devices when you connect to the same USB port?
I would suggest you to plug the Microphone to other computer and check if it works. Sometimes when the input sound level of the Microphone
is low then the output sound level is also low because it is set quite low by default. Follow the steps given below and check.
- Right click on volume control and choose
Recording devices.
- Choose your microphone, click
properties.
- You will have a
Levels tab, where you can adjust the input level of the microphone to increase the sound level.
If you still face this issue you can contact Samson for further assistance. You can contact them on the link given below.
Contact:
https://www.samsontech.com/contact/
Write to us with the status of the issue. We will assist you further.