Windows Update continually installs KB2802618. I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates. I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues. Still no joy. Issues DISM /cleanup-image returns that the option is unknown The Installed Updates list is empty (therefore) it is not possible to uninstall and re-install updates Solutions attempted: wsreset Windows UPdate Troubleshooter and Cleanup Tool Rename of cabroot2 and SoftwareDistribution [ post ] Confirmed user group similar memberships between Windows 8 devices (one working, one not) Using Powershell for /cleanup-image [post] Checking registry entry permissions between Windows 8 devices Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least CONCLUSION Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work). Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option). After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

i want a fix, why should i have to reinstal my windows operating system this is a joke and no help from Microsoft

By running the three commands (as posted in the first reply) in a command prompt as as Administrator, I have been able to prevent my computer from attempting to re-install KB2802618 repeatedly. After you complete these three commands which took quite a while on my computer, you will need to restart the computer. However, I still have a problem. I still can't install KB2871839. It tells me this update is not applicable to your computer. If anyone has any ideas, please help. Tried this makes no difference

Me neither. I got hold of the iso with http://howto.cnet.com/8301-11310\_39-57608376-285/how-to-download-the-official-microsoft-windows-8.1-iso/ But it requires a new 8.1 key, my 8,0 key does not work. I've tried all the options listed in this and other threads to no avail. MS should allow a 8.0 key to work, or offer a free 8.1 key for users with a valid 8.0 key.

Me neither. I got hold of the iso with http://howto.cnet.com/8301-11310\_39-57608376-285/how-to-download-the-official-microsoft-windows-8.1-iso/ But it requires a new 8.1 key, my 8,0 key does not work. I've tried all the options listed in this and other threads to no avail. MS should allow a 8.0 key to work, or offer a free 8.1 key for users with a valid 8.0 key. +1 But the best its to find a solution for this update...

fed up wasting my time for a solution to something i paid for madness and nothing from Microsoft

Windows update successfully installs KB2802618 repeatedly

Anonymous

Windows Update continually installs KB2802618.

I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates.

I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues.

Still no joy.

Issues

DISM /cleanup-image returns that the option is unknown
The Installed Updates list is empty
(therefore) it is not possible to uninstall and re-install updates

Solutions attempted:

wsreset
Windows UPdate Troubleshooter and Cleanup Tool
Rename of cabroot2 and SoftwareDistribution [post]
Confirmed user group similar memberships between Windows 8 devices (one working, one not)
Using Powershell for /cleanup-image [post]
Checking registry entry permissions between Windows 8 devices
Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least

CONCLUSION

Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work).

Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option).

After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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103 answers

Anonymous

2013-10-22T09:05:27+00:00

i want a fix, why should i have to reinstal my windows operating system this is a joke and no help from Microsoft
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Anonymous

2013-10-22T09:06:47+00:00

By running the three commands (as posted in the first reply) in a command prompt as as Administrator, I have been able to prevent my computer from attempting to re-install KB2802618 repeatedly.

After you complete these three commands which took quite a while on my computer, you will need to restart the computer.

However, I still have a problem. I still can't install KB2871839. It tells me this update is not applicable to your computer. If anyone has any ideas, please help.

Tried this makes no difference
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Anonymous

2013-10-22T11:58:32+00:00

Me neither.

I got hold of the iso with http://howto.cnet.com/8301-11310\_39-57608376-285/how-to-download-the-official-microsoft-windows-8.1-iso/

But it requires a new 8.1 key, my 8,0 key does not work.

I've tried all the options listed in this and other threads to no avail.

MS should allow a 8.0 key to work, or offer a free 8.1 key for users with a valid 8.0 key.
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-22T12:36:55+00:00

Me neither.

I got hold of the iso with http://howto.cnet.com/8301-11310\_39-57608376-285/how-to-download-the-official-microsoft-windows-8.1-iso/

But it requires a new 8.1 key, my 8,0 key does not work.

I've tried all the options listed in this and other threads to no avail.

MS should allow a 8.0 key to work, or offer a free 8.1 key for users with a valid 8.0 key.

+1

But the best its to find a solution for this update...
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-22T12:49:44+00:00

fed up wasting my time for a solution to something i paid for madness and nothing from Microsoft
Was this answer helpful?

0 comments No comments