Windows Update continually installs KB2802618. I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates. I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues. Still no joy. Issues DISM /cleanup-image returns that the option is unknown The Installed Updates list is empty (therefore) it is not possible to uninstall and re-install updates Solutions attempted: wsreset Windows UPdate Troubleshooter and Cleanup Tool Rename of cabroot2 and SoftwareDistribution [ post ] Confirmed user group similar memberships between Windows 8 devices (one working, one not) Using Powershell for /cleanup-image [post] Checking registry entry permissions between Windows 8 devices Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least CONCLUSION Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work). Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option). After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

why has microsoft removed the recommendations acknowledging the issue with no fix?

tried http://www.microsoft.com/en-gb/download/confirmation.aspx?id=30135 but still have the issue

Digging around after exploding the msu and internal cab files of this update, I found that it's looking for a specific registry key to be updated after the TxrLogCleanup.exe has run. Attached to these configuration xmls is assembly identities looking for versions: 6.2.9200.16666 or 6.2.9200.20774 . The version of the TxrLogCleanup.exe supplied in the msu is 6.2.9200.20620 . Can this be why it is failing to update properly and saying that the image is invalid? I did find that I could "spoof" they system into thinking this update was installed by updating the regkey in the xml ( HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Kernel\TxrLogCleanupDone ) to 1 and then Windows Update thinks it's installed but then trying to install the next KB (that would bring me to getting Windows 8.1 and is a bit more complex than this one to dig through), it doesn't recognize the KB... of course. Thoughts? Suggestions? Help? Thanks, kallistra

By running the three commands (as posted in the first reply) in a command prompt as as Administrator, I have been able to prevent my computer from attempting to re-install KB2802618 repeatedly. After you complete these three commands which took quite a while on my computer, you will need to restart the computer. However, I still have a problem. I still can't install KB2871839. It tells me this update is not applicable to your computer. If anyone has any ideas, please help.

Windows update successfully installs KB2802618 repeatedly

Anonymous

Windows Update continually installs KB2802618.

I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates.

I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues.

Still no joy.

Issues

DISM /cleanup-image returns that the option is unknown
The Installed Updates list is empty
(therefore) it is not possible to uninstall and re-install updates

Solutions attempted:

wsreset
Windows UPdate Troubleshooter and Cleanup Tool
Rename of cabroot2 and SoftwareDistribution [post]
Confirmed user group similar memberships between Windows 8 devices (one working, one not)
Using Powershell for /cleanup-image [post]
Checking registry entry permissions between Windows 8 devices
Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least

CONCLUSION

Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work).

Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option).

After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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103 answers

Anonymous

2013-10-21T08:16:38+00:00

why has microsoft removed the recommendations acknowledging the issue with no fix?
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Anonymous

2013-10-21T13:26:06+00:00

tried http://www.microsoft.com/en-gb/download/confirmation.aspx?id=30135 but still have the issue
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Anonymous

2013-10-21T16:00:38+00:00

Digging around after exploding the msu and internal cab files of this update, I found that it's looking for a specific registry key to be updated after the TxrLogCleanup.exe has run.

Attached to these configuration xmls is assembly identities looking for versions: 6.2.9200.16666 or 6.2.9200.20774. The version of the TxrLogCleanup.exe supplied in the msu is 6.2.9200.20620.

Can this be why it is failing to update properly and saying that the image is invalid? I did find that I could "spoof" they system into thinking this update was installed by updating the regkey in the xml (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Kernel\TxrLogCleanupDone ) to 1 and then Windows Update thinks it's installed but then trying to install the next KB (that would bring me to getting Windows 8.1 and is a bit more complex than this one to dig through), it doesn't recognize the KB... of course.

Thoughts? Suggestions? Help?

Thanks,

kallistra
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Anonymous

2013-10-21T17:19:53+00:00

By running the three commands (as posted in the first reply) in a command prompt as as Administrator, I have been able to prevent my computer from attempting to re-install KB2802618 repeatedly.

After you complete these three commands which took quite a while on my computer, you will need to restart the computer.

However, I still have a problem. I still can't install KB2871839. It tells me this update is not applicable to your computer. If anyone has any ideas, please help.
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