Windows Update continually installs KB2802618. I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates. I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues. Still no joy. Issues DISM /cleanup-image returns that the option is unknown The Installed Updates list is empty (therefore) it is not possible to uninstall and re-install updates Solutions attempted: wsreset Windows UPdate Troubleshooter and Cleanup Tool Rename of cabroot2 and SoftwareDistribution [ post ] Confirmed user group similar memberships between Windows 8 devices (one working, one not) Using Powershell for /cleanup-image [post] Checking registry entry permissions between Windows 8 devices Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least CONCLUSION Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work). Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option). After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

I was able to resolve this problem earlier today. I did a system refresh without affecting my files. The computer refreshed and I was able to first download the update KB 2871389 which I had been unable to download from Windows as I kept getting a "this update is not applicable to your computer" error. Anyway, I installed that and then I ran windows update because I had been having the same problem with KB2802618 installing and then needing to be reinstalled again and again. The first time after the refresh, windows update failed to install about 60 updates. After a reboot, it froze during the checking for updates process. After one more reboot, it installed all updates, and I was able to download windows 8.1 which is now running on my laptop. I was not asked to use an installation disc of any kind, but some users may have to use one from what I understand. Anyway, this worked for me. Good luck, guys.

Well after one week of waiting i finaly tryed that solution to update my windows to 8.1 -> http://www.neowin.net/news/here-is-how-to-get-the-windows-81-iso-and-create-a-usb-install-stick Using that trick and that workaround (with general serial) to install 8.1 is the worst way i never used to upgrade my system. Thank microsoft... Anyway for the who whant to try, i simply choosed usv stick way and then when the stick with the update is created i have launched setup application. In the menu i choosed to keep all my data and apps and it worked. After 8.1 installation i activated my copy with purchased windows 8 key that i used before. Entire process take me about 2 hours.

you are probably right,better reinstall than wait for a fix. But I disagree with " I understand it for most people this upgrade has been flawless." In France many sites say windows8. 1 was not accessible for 2 days because of bugs: http://www.cnetfrance.fr/news/la-version-corrigee-de-windows-rt-81-disponible-sur-le-windows-store-39795032.htm

Thanks for this. Did you have other programs such as Office installed before you upgraded? If yes, did you have to reinstall Office/ other programs after the upgrade? (I ask as I don't mind reinstalling an app but reinstalling Office and resetting Outlook etc is not worth the hassle)

Working on: Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least Well, for those still watching this thread, I am trying everything... and keeping a diary. So far, no luck whatsoever. I am now going through EVERY update one-by-one.

Windows update successfully installs KB2802618 repeatedly

Anonymous

Windows Update continually installs KB2802618.

I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates.

I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues.

Still no joy.

Issues

DISM /cleanup-image returns that the option is unknown
The Installed Updates list is empty
(therefore) it is not possible to uninstall and re-install updates

Solutions attempted:

wsreset
Windows UPdate Troubleshooter and Cleanup Tool
Rename of cabroot2 and SoftwareDistribution [post]
Confirmed user group similar memberships between Windows 8 devices (one working, one not)
Using Powershell for /cleanup-image [post]
Checking registry entry permissions between Windows 8 devices
Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least

CONCLUSION

Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work).

Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option).

After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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103 answers

Anonymous

2013-10-24T05:41:53+00:00

I was able to resolve this problem earlier today. I did a system refresh without affecting my files. The computer refreshed and I was able to first download the update KB 2871389 which I had been unable to download from Windows as I kept getting a "this update is not applicable to your computer" error. Anyway, I installed that and then I ran windows update because I had been having the same problem with KB2802618 installing and then needing to be reinstalled again and again. The first time after the refresh, windows update failed to install about 60 updates. After a reboot, it froze during the checking for updates process. After one more reboot, it installed all updates, and I was able to download windows 8.1 which is now running on my laptop. I was not asked to use an installation disc of any kind, but some users may have to use one from what I understand. Anyway, this worked for me. Good luck, guys.
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Anonymous

2013-10-24T08:55:18+00:00

Well after one week of waiting i finaly tryed that solution to update my windows to 8.1 ->

http://www.neowin.net/news/here-is-how-to-get-the-windows-81-iso-and-create-a-usb-install-stick

Using that trick and that workaround (with general serial) to install 8.1 is the worst way i never used to upgrade my system. Thank microsoft...

Anyway for the who whant to try, i simply choosed usv stick way and then when the stick with the update is created i have launched setup application. In the menu i choosed to keep all my data and apps and it worked.

After 8.1 installation i activated my copy with purchased windows 8 key that i used before.

Entire process take me about 2 hours.
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Anonymous

2013-10-24T08:58:11+00:00

you are probably right,better reinstall than wait for a fix. But I disagree with " I understand it for most people this upgrade has been flawless."

In France many sites say windows8. 1 was not accessible for 2 days because of bugs:

http://www.cnetfrance.fr/news/la-version-corrigee-de-windows-rt-81-disponible-sur-le-windows-store-39795032.htm
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Anonymous

2013-10-24T15:47:07+00:00

Thanks for this. Did you have other programs such as Office installed before you upgraded? If yes, did you have to reinstall Office/ other programs after the upgrade?

(I ask as I don't mind reinstalling an app but reinstalling Office and resetting Outlook etc is not worth the hassle)
Was this answer helpful?

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Anonymous

2013-10-24T19:59:55+00:00
Working on:

Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least
Well, for those still watching this thread, I am trying everything... and keeping a diary.

So far, no luck whatsoever.

I am now going through EVERY update one-by-one.
Was this answer helpful?

0 comments No comments