Windows Update continually installs KB2802618. I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates. I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues. Still no joy. Issues DISM /cleanup-image returns that the option is unknown The Installed Updates list is empty (therefore) it is not possible to uninstall and re-install updates Solutions attempted: wsreset Windows UPdate Troubleshooter and Cleanup Tool Rename of cabroot2 and SoftwareDistribution [ post ] Confirmed user group similar memberships between Windows 8 devices (one working, one not) Using Powershell for /cleanup-image [post] Checking registry entry permissions between Windows 8 devices Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least CONCLUSION Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work). Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option). After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

However if you upgraded from win 7 to win 8 it will not accept the key as it is an upgrade key. i had to do a refresh now fine

Actually, it will accept the key. That is exactly my same situation. I upgraded my laptop from Windows 7 to Windows 8 during the $40 sale for Win 8 Pro. I couldn't install Windows 8.1, so I did a complete reinstall over Windows 8. Worked perfectly.

Exactly, mine was also from Windows 7 to Windows 8

What does this have to do with anything? Apple's iOS works on desktops and laptops, right? It doesn't. That's what I thought. In my opinion, that is comparing apples and oranges. Besides that, the upgrade to Windows 8.1 has worked flawlessly for many people. Try telling me that no one ever has any problems upgrading Mac OS X. Now, that would be comparable operating systems. What it has to do is that Microsoft seems to be following RIM down the rabbit hole to destruction. I have been in the beta program of every MS OS since Windows NT 3.1. I am part of the architecture and strategy group for a corporation with 25,000 PCs. Microsoft had a model that worked: service packs on ISO distribution. That works well with the complexity of the code base of the Windows NT based kernel. If they are going to change to a store-based model, to look more like Apple, and to have better control over piracy, they HAVE to get it right. If they had got it right, this thread would not exist. As you point out, Windows is WAY more complex than iOS. It's WAY more functional. Guess what: so was the IBM mainframe. All the mainframe guys sneered at Windows that it's just a toy and not good enough for anything. Now the mainframes are gone and the PC rules. Yet Redmond is saying the same things about iOS. If they don't either fix the download/store model, or go back to SP ISOs, their user base will get frustrated and leave.

There may be a chance to have a fix without having to reinstall Windows, but you may be playing the wait game. We have some crosswalks when you press the button to cross it tells you if it is not safe to cross. It says "wait, wait, wait, ..." You may be doing the same thing while waiting for Microsoft to release an official fix which they may or may not ever do because from the way I understand it for most people this upgrade has been flawless. Seriously though, as me and some others have done the best option may be to just re-install. Can I guarantee that will work? No I can not, but it has worked for me and some others.

Windows update successfully installs KB2802618 repeatedly

Anonymous

Windows Update continually installs KB2802618.

I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates.

I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues.

Still no joy.

Issues

DISM /cleanup-image returns that the option is unknown
The Installed Updates list is empty
(therefore) it is not possible to uninstall and re-install updates

Solutions attempted:

wsreset
Windows UPdate Troubleshooter and Cleanup Tool
Rename of cabroot2 and SoftwareDistribution [post]
Confirmed user group similar memberships between Windows 8 devices (one working, one not)
Using Powershell for /cleanup-image [post]
Checking registry entry permissions between Windows 8 devices
Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least

CONCLUSION

Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work).

Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option).

After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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103 answers

Anonymous

2013-10-23T12:18:03+00:00

However if you upgraded from win 7 to win 8 it will not accept the key as it is an upgrade key. i had to do a refresh now fine
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Anonymous

2013-10-23T20:20:52+00:00

Actually, it will accept the key. That is exactly my same situation. I upgraded my laptop from Windows 7 to Windows 8 during the $40 sale for Win 8 Pro. I couldn't install Windows 8.1, so I did a complete reinstall over Windows 8. Worked perfectly.
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Anonymous

2013-10-23T21:58:57+00:00

Exactly, mine was also from Windows 7 to Windows 8
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Anonymous

2013-10-24T01:38:29+00:00

What does this have to do with anything? Apple's iOS works on desktops and laptops, right? It doesn't. That's what I thought.

In my opinion, that is comparing apples and oranges. Besides that, the upgrade to Windows 8.1 has worked flawlessly for many people.

Try telling me that no one ever has any problems upgrading Mac OS X. Now, that would be comparable operating systems.

What it has to do is that Microsoft seems to be following RIM down the rabbit hole to destruction.

I have been in the beta program of every MS OS since Windows NT 3.1. I am part of the architecture and strategy group for a corporation with 25,000 PCs.

Microsoft had a model that worked: service packs on ISO distribution. That works well with the complexity of the code base of the Windows NT based kernel.

If they are going to change to a store-based model, to look more like Apple, and to have better control over piracy, they HAVE to get it right. If they had got it right, this thread would not exist.

As you point out, Windows is WAY more complex than iOS. It's WAY more functional. Guess what: so was the IBM mainframe. All the mainframe guys sneered at Windows that it's just a toy and not good enough for anything. Now the mainframes are gone and the PC rules.

Yet Redmond is saying the same things about iOS.

If they don't either fix the download/store model, or go back to SP ISOs, their user base will get frustrated and leave.
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-24T02:51:53+00:00

There may be a chance to have a fix without having to reinstall Windows, but you may be playing the wait game. We have some crosswalks when you press the button to cross it tells you if it is not safe to cross. It says "wait, wait, wait, ..." You may be doing the same thing while waiting for Microsoft to release an official fix which they may or may not ever do because from the way I understand it for most people this upgrade has been flawless. Seriously though, as me and some others have done the best option may be to just re-install. Can I guarantee that will work? No I can not, but it has worked for me and some others.
Was this answer helpful?

0 comments No comments