Windows Update continually installs KB2802618. I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates. I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues. Still no joy. Issues DISM /cleanup-image returns that the option is unknown The Installed Updates list is empty (therefore) it is not possible to uninstall and re-install updates Solutions attempted: wsreset Windows UPdate Troubleshooter and Cleanup Tool Rename of cabroot2 and SoftwareDistribution [ post ] Confirmed user group similar memberships between Windows 8 devices (one working, one not) Using Powershell for /cleanup-image [post] Checking registry entry permissions between Windows 8 devices Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least CONCLUSION Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work). Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option). After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

mine was a digital upgrade from windows 7 so i have no dvd At http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only you can download the installer/iso, if you have a key. 8.0 if you have a 8.0 key 8.1 if you have a 8.1 key. Leif

Thanks but i have to much info and settings to reset, i think i,ll stick with windows 8 at least it works

There is nothing to reset. Just do a re-install of Windows over the current install. Almost nothing changes. I had one problem with comodo internet security and that wasn't much of a problem I had. It told me some program (part of CIS) couldn't start and asked me if I wanted the program to repair itself. I answered yes. Diagnostics said it found no problems, but worked fine thereafter.

I entered in the Answer Chat Desk. The remotly accessed my computed but couldn't figure out. Now I'm waiting a major tech to call me in 2 days. If I get the answer I'll post here. If I don't I'll download the ISO.

There is one exception to my method of fixing the problem. I should have mentioned this before, but please DO NOT use this method if you were running 8.1 preview. It will probably stop you anyways and say you are installing an older version, but this would most likely (if it allowed you to continue) result in even more problems.

Windows update successfully installs KB2802618 repeatedly

Anonymous

Windows Update continually installs KB2802618.

I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates.

I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues.

Still no joy.

Issues

DISM /cleanup-image returns that the option is unknown
The Installed Updates list is empty
(therefore) it is not possible to uninstall and re-install updates

Solutions attempted:

wsreset
Windows UPdate Troubleshooter and Cleanup Tool
Rename of cabroot2 and SoftwareDistribution [post]
Confirmed user group similar memberships between Windows 8 devices (one working, one not)
Using Powershell for /cleanup-image [post]
Checking registry entry permissions between Windows 8 devices
Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least

CONCLUSION

Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work).

Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option).

After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

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103 answers

Anonymous

2013-10-22T14:20:24+00:00

mine was a digital upgrade from windows 7 so i have no dvd

At http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only you can download the installer/iso, if you have a key.

8.0 if you have a 8.0 key

8.1 if you have a 8.1 key.

Leif
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Anonymous

2013-10-22T15:22:24+00:00

Thanks but i have to much info and settings to reset, i think i,ll stick with windows 8 at least it works
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Anonymous

2013-10-22T15:46:13+00:00

There is nothing to reset. Just do a re-install of Windows over the current install. Almost nothing changes. I had one problem with comodo internet security and that wasn't much of a problem I had. It told me some program (part of CIS) couldn't start and asked me if I wanted the program to repair itself. I answered yes. Diagnostics said it found no problems, but worked fine thereafter.
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Anonymous

2013-10-22T15:52:13+00:00

I entered in the Answer Chat Desk. The remotly accessed my computed but couldn't figure out. Now I'm waiting a major tech to call me in 2 days. If I get the answer I'll post here. If I don't I'll download the ISO.
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Anonymous

2013-10-22T15:59:46+00:00

There is one exception to my method of fixing the problem. I should have mentioned this before, but please DO NOT use this method if you were running 8.1 preview. It will probably stop you anyways and say you are installing an older version, but this would most likely (if it allowed you to continue) result in even more problems.
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