Windows Update continually installs KB2802618. I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates. I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues. Still no joy. Issues DISM /cleanup-image returns that the option is unknown The Installed Updates list is empty (therefore) it is not possible to uninstall and re-install updates Solutions attempted: wsreset Windows UPdate Troubleshooter and Cleanup Tool Rename of cabroot2 and SoftwareDistribution [ post ] Confirmed user group similar memberships between Windows 8 devices (one working, one not) Using Powershell for /cleanup-image [post] Checking registry entry permissions between Windows 8 devices Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least CONCLUSION Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work). Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option). After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

I have same problem, but I failed to refresh PC. It said No Change Made, then Windows try to find solution, then suddenly disappear without trace. No solution has been generated. I am very confused. Tango I used "Create a Recovery Drive" to create a bootable CD (though you can do a USB, too), and then used my (downloaded) ISO of Windows 8 during the subsequent Refresh. That bypassed similar issues that I had with Refresh direct from within Windows 8, which complained about being incapable of doing anything. I'm now pretty sure that all my updates are failing for the same reason, but want to complete the job today before I post everything. Anyone watching , please take a look at: From Start screen, type "View Event" and open "View Event Logs" Expand Windows Logs --> System Click Filter Current Log Check the "Error" check box and, under Sources, tick "Windows Update Client" Click on any of the entries, to see what Error code has been recorded I get the same one over and over again for all the updates that fail to install and wonder if you all get the same. That may help MS a bit. (Incidentally, I can't find any solution out there for my error code...)

I have same problem, but I failed to refresh PC. It said No Change Made, then Windows try to find solution, then suddenly disappear without trace. No solution has been generated. I am very confused. Tango

Just talked to Microsoft's level 2 technical support. They were not able to resolve the issue but they mentioned that they are planning to release another patch this weekend or next Tuesday that should fix this issue. So, it might be worth waiting for next few days. Hope they keep the promise!

Working on: Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least Well, for those still watching this thread, I am trying everything... and keeping a diary. So far, no luck whatsoever. I am now going through EVERY update one-by-one.

Thanks for this. Did you have other programs such as Office installed before you upgraded? If yes, did you have to reinstall Office/ other programs after the upgrade? (I ask as I don't mind reinstalling an app but reinstalling Office and resetting Outlook etc is not worth the hassle)

Windows update successfully installs KB2802618 repeatedly

Anonymous

Windows Update continually installs KB2802618.

I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates.

I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues.

Still no joy.

Issues

DISM /cleanup-image returns that the option is unknown
The Installed Updates list is empty
(therefore) it is not possible to uninstall and re-install updates

Solutions attempted:

wsreset
Windows UPdate Troubleshooter and Cleanup Tool
Rename of cabroot2 and SoftwareDistribution [post]
Confirmed user group similar memberships between Windows 8 devices (one working, one not)
Using Powershell for /cleanup-image [post]
Checking registry entry permissions between Windows 8 devices
Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least

CONCLUSION

Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work).

Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option).

After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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103 answers

Anonymous

2013-10-25T06:51:06+00:00
I have same problem, but I failed to refresh PC. It said No Change Made, then Windows try to find solution, then suddenly disappear without trace. No solution has been generated. I am very confused.

Tango

I used "Create a Recovery Drive" to create a bootable CD (though you can do a USB, too), and then used my (downloaded) ISO of Windows 8 during the subsequent Refresh. That bypassed similar issues that I had with Refresh direct from within Windows 8, which complained about being incapable of doing anything.

I'm now pretty sure that all my updates are failing for the same reason, but want to complete the job today before I post everything.

Anyone watching, please take a look at:
- From Start screen, type "View Event" and open "View Event Logs"
- Expand Windows Logs --> System
- Click Filter Current Log
- Check the "Error" check box and, under Sources, tick "Windows Update Client"
- Click on any of the entries, to see what Error code has been recorded
I get the same one over and over again for all the updates that fail to install and wonder if you all get the same. That may help MS a bit. (Incidentally, I can't find any solution out there for my error code...)
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Anonymous

2013-10-25T04:11:42+00:00

I have same problem, but I failed to refresh PC. It said No Change Made, then Windows try to find solution, then suddenly disappear without trace. No solution has been generated. I am very confused.

Tango
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Anonymous

2013-10-25T03:13:00+00:00

Just talked to Microsoft's level 2 technical support. They were not able to resolve the issue but they mentioned that they are planning to release another patch this weekend or next Tuesday that should fix this issue. So, it might be worth waiting for next few days.

Hope they keep the promise!
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Anonymous

2013-10-24T19:59:55+00:00
Working on:

Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least
Well, for those still watching this thread, I am trying everything... and keeping a diary.

So far, no luck whatsoever.

I am now going through EVERY update one-by-one.
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Anonymous

2013-10-24T15:47:07+00:00

Thanks for this. Did you have other programs such as Office installed before you upgraded? If yes, did you have to reinstall Office/ other programs after the upgrade?

(I ask as I don't mind reinstalling an app but reinstalling Office and resetting Outlook etc is not worth the hassle)
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