Windows update successfully installs KB2802618 repeatedly

Anonymous
2013-10-17T13:25:01+00:00

Windows Update continually installs KB2802618.

I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates.

I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues.

Still no joy.

Issues

  • DISM /cleanup-image returns that the option is unknown
  • The Installed Updates list is empty
  • (therefore) it is not possible to uninstall and re-install updates

Solutions attempted:

  • wsreset
  • Windows UPdate Troubleshooter and Cleanup Tool
  • Rename of cabroot2 and SoftwareDistribution [post]
  • Confirmed user group similar memberships between Windows 8 devices (one working, one not)
  • Using Powershell for /cleanup-image [post]
  • Checking registry entry permissions between Windows 8 devices
  • Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least

CONCLUSION

Manual repair was NOT successful.  After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all.  This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work).

Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option).

After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-10-18T09:57:22+00:00

    I am having the same issue. It is preventing me from downloading the Windows 8.1 update I think because I am not getting the 8.1 update in Windows store. I ran the first command in command prompt and it said, "No Componant store corruption detected".

    Any other ideas?

    I have same issue.

    Here is the console output of the above commands.

    Microsoft Windows [version 6.2.9200]

    (c) 2012 Microsoft Corporation. Tous droits réservés.

    C:\Windows\system32>Dism /Online /Cleanup-Image /CheckHealth

    Outil Gestion et maintenance des images de déploiement

    Version : 6.2.9200.16384

    Version de l'image : 6.2.9200.16384

    Aucun endommagement du magasin de composants n'a été détecté.

    L'opération a réussi.

    C:\Windows\system32>Dism /Online /Cleanup-Image /ScanHealth

    Outil Gestion et maintenance des images de déploiement

    Version : 6.2.9200.16384

    Version de l'image : 6.2.9200.16384

    [==========================100.0%==========================]

    Le magasin de composants est réparable.

    L'opération a réussi.

    C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

    Outil Gestion et maintenance des images de déploiement

    Version : 6.2.9200.16384

    Version de l'image : 6.2.9200.16384

    [==========================100.0%==========================]

    Erreur : 0x800f0906

    Impossible de télécharger les fichiers sources.

    Utilisez l'option « source » pour indiquer l'emplacement des fichiers nécessaire

    s pour restaurer la fonctionnalité. Pour plus d'informations sur la spécificatio

    n d'un emplacement source, voir http://go.microsoft.com/fwlink/?LinkId=243077.

    Le fichier journal DISM se trouve à l'emplacement C:\Windows\Logs\DISM\dism.log

    Here is the dism.log files -> http://www.mediafire.com/download/zka87pwy023gedv/dism.log

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  2. Anonymous
    2013-10-18T00:27:09+00:00

    I am having the same issue. It is preventing me from downloading the Windows 8.1 update I think because I am not getting the 8.1 update in Windows store. I ran the first command in command prompt and it said, "No Componant store corruption detected".

    Any other ideas?

    Was this answer helpful?

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  3. Anonymous
    2013-10-17T20:40:55+00:00

    Hi,

    Thank you for choosing Microsoft Communities.

    As you have performed most the troubleshooting steps which we really appreciate, let’s try to run **Deployment Imaging and Servicing Management (DISM).**To do that please follow the steps below:

    1. Open Command prompt in Elevated mode.
    2. In the elevated command prompt, copy and paste the command below

    Dism /Online /Cleanup-Image /CheckHealth Dism /Online /Cleanup-Image /ScanHealth Dism /Online /Cleanup-Image /RestoreHealth

    /CheckHealth - This switch option only checks to see if a component corruption marker is already present in the registry. It is just a quick way to see if corruption currently exists, and to inform you if there is corruption. It does not fix anything or create a log. This should be finished almost instantaneous.

    /ScanHealth - This switch option does not fix any corruption. It only checks for component store corruption and records that corruption to the C:\Windows\Logs\CBS\CBS.log. This is useful for only logging what, if any, corruption exists. This should take around 5-10 minutes to finish.

    /RestoreHealth - (recommended) This switch option checks for component store corruption, records the corruption to C:\Windows\Logs\CBS\CBS.log, and FIXES the image corruption. This should take around 10-15 minutes up to about an hour to finish depending on the level of corruption.

    Restart the computer and try to install the update manually as you did it before and update us on the status of the issue.

    Thank you.

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