Windows update successfully installs KB2802618 repeatedly

It may be nice if they did. but it being some months since launch now, I can safely infer that they believe this issue is down to some app or other. Ie, user error. and, to be fair, I did have some **** on my machine, and seriously weird issues, like a PC cleanup tool removing all user accounts from the login screen, and apps not launching unless I reinstalled them, and a stupid market research app destroying one of the digital certificates... After I'd gone through the hassle, I was left wondering why I spent so much time winding myself up by talking and analysing, and not just getting on with it!! Especially since 8.1 is so much better than 8. The moment you turn on boot to desktop and match backgrounds... My advice, just bloody reinstall. /me prepares for obligatory shoulda woulda coulda reply...

I had the same issue and tried a lot of the suggestions in this thread and on the web. Decided to do a reinstall of windows 8 and I am now using 8.1. I'm was not hopeful of  Microsoft providing a solution. If you do reinstall you will need to do windows update a few times before 8.1 shows in the Windows store. I have had no issues ( so far) with 8.1.

Would be nice if Microsoft decided to fix this. Nothing has worked for me yet and I'm not keen on a reload of windows 8 to progress to 8.1

Anyone able to help?

Does anyone have a solution that doesn't involve lots of time reloading Microsoft Office, etc?

Is Microsoft ever going to fix this issue for those of us who are tired of continually being told we have the same software update to install and/or would like to upgrade to 8.1 which we should be able to do?

So I've been trying to get this to work. This was what I get, 1 1/2 hrs wasted The bottom is the chat log of the remote session.

This is the most unprofessional **** and waste of time I'VE EVER EXPERIENCED!!!!

Hi, thanks for visiting Answer Desk. I'm Razol U.

Razol U:

2:17:27 PM

Hello! I am Razol of Microsoft Answer Desk, how can I be of help?

You:

2:17:41 PM

Yes I've been having issues upgrading to windows 8.1

Razol U:

2:17:50 PM

Oh My!

You:

2:17:55 PM

I've tried dism and every recommended solution

Razol U:

2:18:02 PM

May I know what are those Aaron?

You:

2:18:33 PM

I've tried safe mode.. runing all the dism's that are on a solution thread (which no ones really resovled yet)

basically KB2802618 keeps installing successfully over and over

Razol U:

2:19:07 PM

Is there a error message?

You:

2:19:23 PM

http://answers.microsoft.com/en-us/windows/forum/windows\_8-windows\_update/windows-update-successfully-installs-kb2802618/7a9e24cb-a350-4aa8-938c-efbaedd4f0cd

no error message.. it installs SUCCESSFULLY over and over and over and over and over and over

I've installed it prob 100x

Basically I've found 8.1 upgrade but my Windows 8 product key isn't working of course

There was rumors of a fix but no fix, and this was about 2 weeks ago. I've been waiting but nothing.

Razol U:

2:21:16 PM

You dont need a product key upon installing 8.1

You:

2:21:29 PM

Yes you do... If you can't install these updates

It won't show up in the Store

I've upgraded 2 other computers already without issue

Razol U:

2:21:49 PM

Okay

You:

2:21:49 PM

this update is PREVENTING me from doing it the normal way

I've downloaded directly and it doesn't work either

Razol U:

2:22:22 PM

Can I have a remote access to your computer? For me to assist you better.

You:

2:22:27 PM

sure

Razol U:

2:22:59 PM

Can you give me a minute or 3 for me to process on these.

Would that be okay?

You:

2:23:16 PM

That's fine.. Not an uncommon problem it seems

Razol U:

2:24:12 PM

Can you click this link: http://support.microsoft.com/help

You:

2:25:40 PM

ok.. what's the code?

Razol U:

2:25:48 PM

479491

Can you show to me the error?

Can you show me the error that you mean?

You:

2:40:52 PM

It's not an error.. It installs.. but then says it needs to install.. So it's stuck in an endless loop in a sense

Razol U:

2:43:52 PM

Do you have a anti-virus installed in your PC?

You:

2:44:16 PM

Avast, Malwarebytes Anti-Malware (run when needed), SuperAntiSpyware (run when needed)

Razol U:

2:44:21 PM

Are those paid?

You:

2:44:26 PM

frees

Razol U:

2:44:56 PM

We will uninstall those. Maybe they are the one giving us the errors

You:

2:45:07 PM

Defender will counter avast (dual AV same time deal) so it's shut off

Avast first then

Avast nope

All uninstalled

Razol U:

3:03:12 PM

For a while Aaron

I have now the steps on how to fix this.

You:

3:03:55 PM

ok

it requires that update that won'

t install to work

i've tried that too

Reason I got this off a site because it's a known fix

Razol U:

3:10:41 PM

Enter your product key

You:

3:10:50 PM

Only have windows 8 product key

2 updates and 2 fulls

Razol U:

3:11:01 PM

Use the windows 8 product key

No product key needed if your computer is running windows 8 and update to 8.1

Is that a genuine product key?

You:

3:11:59 PM

QGDND-YYFFT-HG47F-DKK98-VQTBQ

can check it

ill use another i have

Razol U:

3:12:28 PM

Ill check it here

You:

3:12:43 PM

YNC24-VRDXW-KJCM2-98DTP-DC74D

I have 8 pro update keys i can try too

Razol U:

3:13:20 PM

Its OEM

You:

3:13:28 PM

Yes it is OEM

Razol U:

3:13:33 PM

Windows from manufacturer

You:

3:13:52 PM

7PRYR-4PDH4-TN3YR-GP6XG-D3R9V

Razol U:

3:14:24 PM

Use this one.

You:

3:14:26 PM

KDVFY-CXFNB-B67Q3-2J22M-FF9T7

bought 2 OEMs for comps I build and 2 updates for older computers that had vista and 7

Razol U:

3:15:12 PM

use the third one

You:

3:15:17 PM

it didn't work

neither did that last one.. the upgrade ones

Razol U:

3:17:22 PM

You need to have a new product key

You:

3:17:53 PM

Yes I know.. and 8.1 is a free upgrade if you have 8 which I have 4 copies of which none of those keys work for 8.1

Razol U:

3:18:05 PM

Yes.

You:

3:18:18 PM

which is why I was hoping since I have this install issue I can get a key that works

Razol U:

3:18:29 PM

You can only update to 8.1 if you have the legit and genuine product key

You:

3:18:36 PM

they're all legit

Razol U:

3:18:49 PM

but not for this windows running in your pc

You:

3:18:51 PM

i can take pictures of all them if youd like

Razol U:

3:18:56 PM

okay

Have a try

I mean, What you mean by taking picture?

You:

3:19:36 PM

I can show you my package and all the keys or you can run the keys

all bought via Newegg

Razol U:

3:20:56 PM

Okay. But I think you got the product key which it can only installed to one pc

You:

3:21:04 PM

yes i know

2 computers have 8.1 on them now

they updated fine

Razol U:

3:21:33 PM

okay

SO that the thing there Aaron

You:

3:21:54 PM

ones not in use so havent tried updating it (it was an upgraded one from vista)

Razol U:

3:21:58 PM

I am so sorry Aaron

You need a new product key for this PC

You:

3:22:54 PM

yes.. which pretty much I'd think happens in the background of the normal update.. just verifying that you have Windows 8 installed

But as you've seen I can't get there because of a glitched update

Razol U:

3:23:13 PM

Yes.

So, is there anything else that I can assist you with your Windows?

You:

3:24:11 PM

can i get a product key?

Razol U:

3:24:31 PM

Yes you can purchase it online via microsoft store

You:

3:24:34 PM

escalate me if you have too

why purchase it IT'S FREE!!!

Razol U:

3:25:02 PM

The product key is not for free Aaron

You:

3:25:10 PM

it's a free update from windows 8

how it gives you a new key anyways

just escalate me higher

Razol U:

3:25:34 PM

Windows 8.1 is a free update if you installed Windows 8

You:

3:25:40 PM

i have windows 8 installed

Razol U:

3:25:58 PM

But there is no genuine product key for this WIndows

You:

3:26:20 PM

how is a legit copy i bought not genuine and passes the genuine check?

and the OTHER OEM computer I used an OEM disk for to install windows 8 on work fine with the update?

Razol U:

3:27:05 PM

Because they have the product key

This Windows you are using now is installed without product key

You:

3:27:40 PM

those are my product key for windows 8.. i bought them before 8.1

how do I check my product key on this computer

Razol U:

3:28:08 PM

Have you type in those Keys in this computer that we are using?

You:

3:30:00 PM

QGDND-YYFFT-HG47F-DKK98-VQTBQ - should be this comp

YNC24-VRDXW-KJCM2-98DTP-DC74D

7PRYR-4PDH4-TN3YR-GP6XG-D3R9V - def not its upgrade key

KDVFY-CXFNB-B67Q3-2J22M-FF9T7 - also upgrade key

Razol U:

3:30:47 PM

But how come these key are not working in this pc

You:

3:31:16 PM

Because it's for Windows 8 and not Windows 8.1 which I'm trying to install

Razol U:

3:32:27 PM

If your computer is running Windows 8 and if its ready to update you will or you can update it without a new product!

You:

3:32:59 PM

I can't install the update though

Razol U:

3:33:29 PM

It is because you did not type in a product key to this computer

You:

3:33:46 PM

KB2802618 won't install which won't allow KB2871389 to install

Razol U:

3:35:17 PM

Because you dont have product key in this computer

You:

3:35:29 PM

It does

Don't remember where the key shows up at so running Belarc to grab it

Microsoft - Windows 8 Professional (x64) 00180-20019-94094-AAOEM (Key: QGDND-YYFFT-HG47F-DKK9B-VQTBQ)e

Razol U:

3:41:43 PM

You need to have a new product key then

Thank you for contacting Microsoft Answer Desk! This is Razol,have a great day ahead!

Your Answer Tech has ended your chat session. Thanks for visiting Answer Desk.

2:26 PM Checking configuration...

2:26 PM Connecting...

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2:26 PM Support session established with Joy.

2:26 PM Joy restarting application as Windows system service

2:26 PM Checking configuration...

2:26 PM Application running as Windows system service

2:26 PM Connecting...

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2:26 PM Support session established with Joy.

2:27 PM You have granted full permission to Joy. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.

2:27 PM Remote Control started by Joy.

2:37 PM Aaron Straynar: theyre going to fail because the browsers are open

2:38 PM Joy: Okay. Don't worry

2:38 PM Joy: I am just checking if there's a Malware on it.

3:23 PM Joy: your cute

3:43 PM Joy has ended the session.

3:43 PM Remote Control by Joy stopped.