Windows Update continually installs KB2802618. I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates. I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues. Still no joy. Issues DISM /cleanup-image returns that the option is unknown The Installed Updates list is empty (therefore) it is not possible to uninstall and re-install updates Solutions attempted: wsreset Windows UPdate Troubleshooter and Cleanup Tool Rename of cabroot2 and SoftwareDistribution [ post ] Confirmed user group similar memberships between Windows 8 devices (one working, one not) Using Powershell for /cleanup-image [post] Checking registry entry permissions between Windows 8 devices Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least CONCLUSION Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work). Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option). After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

I'm having the same problem here, and now I know that's why I can't upgrade to Windows 8.1

Also followed the steps here http://windows.microsoft.com/en-us/windows-vista/windows-update-error-80070002 with no luck.

I've disabled all startup programs and services other than Windows one's with no success also. This has happened with Vista and heard it happened on 7 too. Basically what has to happen is MS to put out a fix or someone to come up with one that deletes the files installed so that way there's no conflict after. At least that's what the prior fixes seem to have done. I've upgraded 2 of my computers to 8.1 with no issues but this one has the error. Have a 4th that hasn't been used in months but haven't tested it yet. I'm just thinking it didn't remove a file or something which Windows won't allow you to remove.

Some problems were so fundamental I decided to reinstall Windows 8 from DVD, all 60+ upgrades then worked, then installed Windows 8.1 fine. I've done a system refresh, and I'm now getting errors installing updates all over the place. I'm totally at a loss as to how to avoid doing a complete rebuild, right now...

Having the exact same problem here. Have an HP envy all-in one PC. Did you ever have a problem with Windows and use a CD to recover? I did a few months ago and I am wondering if it has something to do with it. No I don't recall ever recovering from CD. I think I remember Media Center not installing very nicely. Actually you may be interested in this thread which is related: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/windows-81-does-not-appear-in-windows-8/3157f850-2bfe-4b11-a9b6-429bdd460c01 All my symptoms etc. are on page 8 of 8 of the thread. Some problems were so fundamental I decided to reinstall Windows 8 from DVD, all 60+ upgrades then worked, then installed Windows 8.1 fine.

Windows update successfully installs KB2802618 repeatedly

Anonymous

Windows Update continually installs KB2802618.

I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates.

I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues.

Still no joy.

Issues

DISM /cleanup-image returns that the option is unknown
The Installed Updates list is empty
(therefore) it is not possible to uninstall and re-install updates

Solutions attempted:

wsreset
Windows UPdate Troubleshooter and Cleanup Tool
Rename of cabroot2 and SoftwareDistribution [post]
Confirmed user group similar memberships between Windows 8 devices (one working, one not)
Using Powershell for /cleanup-image [post]
Checking registry entry permissions between Windows 8 devices
Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least

CONCLUSION

Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work).

Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option).

After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

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103 answers

Anonymous

2013-10-21T01:38:24+00:00

I'm having the same problem here, and now I know that's why I can't upgrade to Windows 8.1
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Anonymous

2013-10-20T20:37:44+00:00

Also followed the steps here http://windows.microsoft.com/en-us/windows-vista/windows-update-error-80070002 with no luck.
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Anonymous

2013-10-20T19:08:51+00:00

I've disabled all startup programs and services other than Windows one's with no success also. This has happened with Vista and heard it happened on 7 too. Basically what has to happen is MS to put out a fix or someone to come up with one that deletes the files installed so that way there's no conflict after. At least that's what the prior fixes seem to have done. I've upgraded 2 of my computers to 8.1 with no issues but this one has the error. Have a 4th that hasn't been used in months but haven't tested it yet. I'm just thinking it didn't remove a file or something which Windows won't allow you to remove.
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Anonymous

2013-10-20T17:04:53+00:00

Some problems were so fundamental I decided to reinstall Windows 8 from DVD, all 60+ upgrades then worked, then installed Windows 8.1 fine.

I've done a system refresh, and I'm now getting errors installing updates all over the place. I'm totally at a loss as to how to avoid doing a complete rebuild, right now...
Was this answer helpful?

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Anonymous

2013-10-20T10:26:35+00:00

Having the exact same problem here. Have an HP envy all-in one PC. Did you ever have a problem with Windows and use a CD to recover? I did a few months ago and I am wondering if it has something to do with it.

No I don't recall ever recovering from CD. I think I remember Media Center not installing very nicely.

Actually you may be interested in this thread which is related:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/windows-81-does-not-appear-in-windows-8/3157f850-2bfe-4b11-a9b6-429bdd460c01

All my symptoms etc. are on page 8 of 8 of the thread.

Some problems were so fundamental I decided to reinstall Windows 8 from DVD, all 60+ upgrades then worked, then installed Windows 8.1 fine.
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