Windows Update continually installs KB2802618. I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates. I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues. Still no joy. Issues DISM /cleanup-image returns that the option is unknown The Installed Updates list is empty (therefore) it is not possible to uninstall and re-install updates Solutions attempted: wsreset Windows UPdate Troubleshooter and Cleanup Tool Rename of cabroot2 and SoftwareDistribution [ post ] Confirmed user group similar memberships between Windows 8 devices (one working, one not) Using Powershell for /cleanup-image [post] Checking registry entry permissions between Windows 8 devices Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least CONCLUSION Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work). Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option). After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

There is nothing to reset. Just do a re-install of Windows over the current install. Almost nothing changes. I had one problem with comodo internet security and that wasn't much of a problem I had. It told me some program (part of CIS) couldn't start and asked me if I wanted the program to repair itself. I answered yes. Diagnostics said it found no problems, but worked fine thereafter.

Thanks but i have to much info and settings to reset, i think i,ll stick with windows 8 at least it works

mine was a digital upgrade from windows 7 so i have no dvd At http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only you can download the installer/iso, if you have a key. 8.0 if you have a 8.0 key 8.1 if you have a 8.1 key. Leif

ok. When i bought Windows 8 Pro, I chose the option to download the ISO and burn my DVD. I think everyone has that option, but perhaps that option is no longer available.

mine was a digital upgrade from windows 7 so i have no dvd

Windows update successfully installs KB2802618 repeatedly

Anonymous

Windows Update continually installs KB2802618.

I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates.

I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues.

Still no joy.

Issues

DISM /cleanup-image returns that the option is unknown
The Installed Updates list is empty
(therefore) it is not possible to uninstall and re-install updates

Solutions attempted:

wsreset
Windows UPdate Troubleshooter and Cleanup Tool
Rename of cabroot2 and SoftwareDistribution [post]
Confirmed user group similar memberships between Windows 8 devices (one working, one not)
Using Powershell for /cleanup-image [post]
Checking registry entry permissions between Windows 8 devices
Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least

CONCLUSION

Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work).

Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option).

After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

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103 answers

Anonymous

2013-10-22T15:46:13+00:00

There is nothing to reset. Just do a re-install of Windows over the current install. Almost nothing changes. I had one problem with comodo internet security and that wasn't much of a problem I had. It told me some program (part of CIS) couldn't start and asked me if I wanted the program to repair itself. I answered yes. Diagnostics said it found no problems, but worked fine thereafter.
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Anonymous

2013-10-22T15:22:24+00:00

Thanks but i have to much info and settings to reset, i think i,ll stick with windows 8 at least it works
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Anonymous

2013-10-22T14:20:24+00:00

mine was a digital upgrade from windows 7 so i have no dvd

At http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only you can download the installer/iso, if you have a key.

8.0 if you have a 8.0 key

8.1 if you have a 8.1 key.

Leif
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Anonymous

2013-10-22T14:00:56+00:00

ok. When i bought Windows 8 Pro, I chose the option to download the ISO and burn my DVD. I think everyone has that option, but perhaps that option is no longer available.
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Anonymous

2013-10-22T13:56:37+00:00

mine was a digital upgrade from windows 7 so i have no dvd
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