Getting error code 0x800701E3 when copying files from laptop to external hard disk

Anonymous
2014-02-22T16:03:35+00:00

Original title: error 0x800701E3

I have this WD ext hard drive 300 gb for pat 3 years. recently I am getting the above error message whenever I try to copy or send files from laptop to external hard drive. I tried different USB ports on laptop with same error message coming up. I ran chkdsk from laptop on the external drive but the problem persists. I backed up the files from the ext hard drive and formatted the drive. but no success. any suggestions to rectify the problem? thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-03-31T17:13:43+00:00

Hi Mirle,

What was the exact scan report that was generated after you ran the ‘Error check’?

Did it provide you an option to delete the files that couldn’t be recovered?

It appears that Windows has tried to recover some of the files in the bad sectors. If they are corrupt and beyond repair, then Windows might fail to open the file or delete it. If you are unable to delete these files, then you can copy the other files to a different location, format the external drive completely to remove all corrupt files, and then copy the other files back to the External hard drive. Right click on the External hard drive in File Explorer and select ‘format’ to format the drive.

Hope this helps. Let us know the results.

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  2. Anonymous
    2016-08-01T16:05:39+00:00

    The software installed on the ext. drive is the software to (don't know the correct verbiage), but when do backups of files don't copy the redundant files , already copied files, check for the newest files since the last backup, (which I never installed or used, so don't even know if compatible with win 10..but will want to use now.  

    Will post back the results, when I reformat was going to format in the format was when got it, although I see the pc system is NTFS, haven't checked the format of ext drive yet, but as you know the ext. drive may have been in Fat or Fat32, which since worked on the desktop should not be the issue with the laptop and if changed the format may not work on the desktop then.

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  3. Anonymous
    2016-08-01T08:19:47+00:00

    Yes, you can copy the files from the external drive to another one and then back again.

    The software on the external drive is almost certainly just a bunch of installation files for you to install if you wish.  I don't think any of them are preinstalled.  If they are then you need to know exactly what they are doing in case they have  a bearing on the situation.

    Denis

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  4. Anonymous
    2016-08-01T01:47:38+00:00

    Wll did a check on both the c drive and external drive and no errors found..So tried running the system image again and still getting the same error as posted in this thread..As I stated earlirer the same external drive ran fine on my desktop. Both after the updates to win 10 the only difference between the 2 is that the laptop(with the issue) was in use prior to the update with software installed and the desktop was a fresh out of the box pc with win 7 so did all the updates, cleaned out all the garbage then did the win 10 update. Also out of curiosity I copied from the laptop 3 gb of files to the external drive with no error, so it is something in the system image process copying to the external drive that is the issue.

    So I am a the point with another option from this thread to reformat the external drive. Only question I have here is that the system image from the desktop is on here, as well as software came preinstalled on the external drive. So if copy all this to another drive then back again are the files going to be good ??

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