Getting error code 0x800701E3 when copying files from laptop to external hard disk

Here's how you solve this issue.  Buy a plane ticket (or drive if close enough) to Redmond, WA and go to Microsoft headquarters.  Walk in to the software developers area and slap the stupid out of them.  Repeat for the programmer's area.  Perhaps if enough people do so, they will come to the understanding that screwing up is neither funny or productive. 

To transfer the files though, since Microsoft obviously doesn't know what they are doing, you could put a Ubuntu installation on a Flash Drive and use the "Try" option.  Then you should be able to copy/move the file from your current device to an external one.

Scott,

I have 2 mins WiFi connection.

Do not let the computer sleep while it is making an image.  If it does then it is supposed to continue when it wakes up without any help from you but I would not trust any such image.  I would start again.

Screensaver does not harm anything - it just interrupts the instructions to the monitor screen.

Nothing continues in the background while sleeping.

Yes, images can be copied to other drives for storage & for restoring form.  the key point is that you must  not change anything within the image folder itself - copy the whole thing unaltered.  I have always shuffled them about and have never had a problem.

Denis

Thanks for taking the time to reply...I am not quite ready to reinstall same issue woth xhdd is on both pc's now...and now new issues have arrived on the desktop..all others have been on laptop.....Want to work on and try some things this week..I will update you on results....Enjoy the week !!!

About ready to just hit the restore button back to win 7 !!!

Shot in the dark....This may sound ridiculous but gotta ask..during the back up and /or system image when running is it ok if the pc goes into screen saver mode and even sleep mode ?? In all cases as this has been running and the error occurred, my assumption is it is ok and would run in the background ??

Can the backups/system image files be copied to another xhdd and still be used or do they have to stay in the drive that they originally were made on ????

Scott,

[This is a reply to your last two posts on this thread - The c++ isuue is posted on another thread here ... & Ok, so went to run the backup and ...]

I have seen your C++ thread.  One of the possible causes was a display driver problem as I recall.  I read all your recent threads to give me a better feel for the situation.  It was after having looked at them all that I recommended a clean install in File structure corrupt after win 10 upgrade

I suggested running SFC when you did not know if it was a Windows issue or a WD xHDD issue.  I said at the time that I had never seen SFC achieve anything useful but that it seemed to be appropriate given the observed symptoms at that time.  I was not at all surprised that it did not find any faults.

If you have reformatted both xHDDs [to NTFS, I assume] then you should at the very least be able to copy files onto them [even if Windows cannot save a system image onto them]. 

The alternative system image making software I told you about would probably be able to make system images onto the xHDDs despite Windows' inability to do so.

Partitions such as HP recovery do not need to be included in the system image. 

• There is no point in doing so because their recovery procedure would attempt to return the computer to the condition it was in when it left the factory [Windows 7, I assume, and most but not necessarily all of the bundled applications] and would overwrite all of your own files in the process because the whole of the internal HDD would be rewritten.
• There is no telling if the HP Recovery partition would even work now and it might well just be wasted HDD space.
• You could try searching the HP website & their user forums to find out if it would still work.  Only HP or an HP user could answer this question because these special recovery partitions are completely outside Windows, they are set up by the OEM and there is no common method for doing so.
• HP might have changed how they provided a means of recovering their computers between the time you bought the desktop & the time you bought the laptop for all I know.  Perhaps they provided a Windows 7 reinstallation DVD instead of a recovery partition for the laptop.

About "I did see that the windows back up function includes a system image along with files", Windows uses the same system image tool however it is started so the results will be exactly the same as when you tried to make a system image on its own.

About your email from WD, I think it does not tell you anything.  I think you have already searched the forum for advice on the subject.  You might try searching for something like system image error on WD external drive [leaving off the error code itself from the search but including WD].  I don't know if searching the WD website & their user forums, if any, might yield additional guidance.  I just have the nagging feeling that I have seen other WD users report problems in the past.

About "backing up the files from Windows 7,,not win 10", "what did I miss", you did not miss anything.  The name of the backup utility on Windows 10 is Backup & restore (Windows 7).  It backs up what you have, which is Windows 10. 

• This utility was added in very late in the development period and it seems to be a straightforward copy of the corresponding Windows 7 utility.
• I would hazard the guess that they were trying to create a brand new utility but ran out of budget so just copied the old one across.
• They probably added (Windows 7) to the name so they would not get their records mixed up - they had probably given the abandoned Windows 10 equivalent Backup & restore so just needed something a bit different.

About "So really don't know what else to do from here", I think a reinstallation would be worthwhile.  It would also set you up with a stable system for years to come.  I have just finished doing this on both my computers.  I posted my advice about this on your other thread.  File structure corrupt after win 10 upgrade

Now I have to pack.  I will probably not be back in the forum until Monday week.  I will try to make the time to look in here briefly tomorrow though.

Denis