Getting error code 0x800701E3 when copying files from laptop to external hard disk

Anonymous
2014-02-22T16:03:35+00:00

Original title: error 0x800701E3

I have this WD ext hard drive 300 gb for pat 3 years. recently I am getting the above error message whenever I try to copy or send files from laptop to external hard drive. I tried different USB ports on laptop with same error message coming up. I ran chkdsk from laptop on the external drive but the problem persists. I backed up the files from the ext hard drive and formatted the drive. but no success. any suggestions to rectify the problem? thanks

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-03-31T17:13:43+00:00

Hi Mirle,

What was the exact scan report that was generated after you ran the ‘Error check’?

Did it provide you an option to delete the files that couldn’t be recovered?

It appears that Windows has tried to recover some of the files in the bad sectors. If they are corrupt and beyond repair, then Windows might fail to open the file or delete it. If you are unable to delete these files, then you can copy the other files to a different location, format the external drive completely to remove all corrupt files, and then copy the other files back to the External hard drive. Right click on the External hard drive in File Explorer and select ‘format’ to format the drive.

Hope this helps. Let us know the results.

Was this answer helpful?

300+ people found this answer helpful.
0 comments

58 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-02-24T02:26:40+00:00

    thanks for the suggestions. I will try it out and revert. mile

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2014-02-23T06:03:13+00:00

    Hi Mirle,

    1. Did you insert the external device into another computer and try to send files from that computer and check if the issue persists
    2. Did you insert another external device into this computer  and checked if the issue persists?
    3. What is the make and model of the computer?

    I appreciate the efforts you took to get the issue resolved. Updating the chipset drivers may help to get the issue fixed.

    Please check for event viewer logs.

    a: Right click at the bottom left of the desktop.

    b: Select Event viewer.

    c: Look for any error messages related to the external hard disk

    You can update the chipset drivers from the computer manufacturers website and see if it helps.

    Please do reply with more information regarding this issue. We’ll be glad to assist

    you further.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments