0x00000019 0x0000000000000021 when using readyboost

Anonymous
2014-08-19T06:04:32+00:00

I use readyboost on my pc because it improves the speed of some the games I play (Battlefield 4, in particular). I have been using a 16 Gb. USB Flash drive since 2010 without any problem. But I recently added a 32 Gb. XD (SD) card to use for readyboost. I can access the card fine, and chkdsk says there are no errors, but since I have started using the card, I keep getting random 0x19 BSOD stop errors. the parameter is 0x21. I do not know what to do next or why readyboost is causing this error. it goes away when I stop using the 32Gb card. the full error is:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000019 (0x0000000000000021, 0xfffffa8010f19000, 0x0000000000001030, 0xb03c3740a81a7de7). A dump was saved in: C:\windows\Minidump\081814-32292-01.dmp. Report Id: 081814-32292-01.

I suspect readyboost is the cause of the issue, because the only difference in conditions between when it does and it does not happen is, is the use of the 32Gb card. I know that there is a 32Gb limit to the size of the memory card I can use. but using the max size should not be causing any issues

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2014-10-17T20:42:53+00:00

    how do I go about updating xusb21.sys? this is a M$ file used for my Xbox360 controller for windows. I have the latest version of the drivers installed

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  2. Anonymous
    2014-10-17T20:14:51+00:00

    I don't think I can update them intel stuff, as I ran into trouble when I tried to update the chipset drivers to the latest hm55 chipset drivers. the problem there was related to the way that Toshiba had setup the system to recognize the intel drivers was not updated when intel changed the names of the system devices. the device "Intel(R) 5 Series 4 Port SATA AHCI Controller" received a name change at some point in later versions of the chipset drivers. this caused the Toshiba utilities to stop working when the chipset drivers were updated. the same problem crops up when I try to update to the latest Intel Rapid Storage software.

    I will try to see if Intel management software has the same issues.

    regi is now uninstalled. it was supposed to have been uninstalled long ago, but appearently it wasn't. I found a directory called regi in the windows directory that had an regi.msi file. I right clicked it and told it to uninstall. so hopefully it is really gone now

    I am curious as to why you would want me to Uninstall Malwarebyes Anti-Exploit. I use it to help mitigate new and yet to be discovered security holes in java and in flash. is this just a temporary measure or are you saying don't use it?

    oh and P.S. please remove the very last link in your post and replace it with http://support.toshiba.com/support/modelHome?freeText=pspgsu-0q2012

    it takes you to the same exact place, but doesn't use my PC's serial number. I don't really want it floating around on the net if at all possible

    UPDATE:

    I managed to find a newer version of the Intel Management Engine on the Toshiba website listed under the utilities section for my PC

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  3. Anonymous
    2014-10-17T13:55:10+00:00

    In addition to the excellent advice you are already being given, i'd like to add these.

    Note: All actions below, are  valid, if the most recent provided dump files reflect the the current state of your system.

    update

    Image path: \SystemRoot\system32\DRIVERS\HECIx64.sys

        Image name: HECIx64.sys

        Timestamp:        Thu Sep 17 15:54:16 2009 (4AB293E8)

    Driver Description: Intel Management Engine Interface

    Driver Update Site: http://downloadcenter.intel.com/Default.aspx

    update

    Image path: \SystemRoot\system32\DRIVERS\xusb21.sys

        Image name: xusb21.sys

        Timestamp:        Thu Aug 13 18:10:17 2009 (4A848F49)

    Malwarebytes Anti-Exploit is still installed and loading. Please remove it.

    mbae64.sys

    Image path: ??\C:\Program Files (x86)\Malwarebytes Anti-Exploit*mbae64.sys*

        Image name: mbae64.sys

        Timestamp:        Mon May 05 10:57:28 2014 (5367A6D8)

        CheckSum:         00014668

        ImageSize:        0000D740

        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    update or remove

    Image path: \SystemRoot\system32\drivers*regi.sys*

        Image name: regi.sys

        Timestamp:      Mon Apr 16 11:19:10 2007 (462393EE)

        CheckSum:         000082B5

        ImageSize:        00008000

        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Driver Description: InterVideo regi.sys driver

    Driver Update Site: http://www.intervideo.com/jsp/Product_Support.jsp

    Machine ID Information [From Smbios 2.6, DMIVersion 0, Size=1565]

    FirmwareMajorRelease = 4

    FirmwareMinorRelease = 30

    BiosVendor = TOSHIBA

    BiosVersion = 2.90   

    BiosReleaseDate = 12/15/2010

    SystemManufacturer = TOSHIBA

    SystemProductName = Satellite P500

    SystemVersion = PSPGSU-0Q2012

    BaseBoardManufacturer = TOSHIBA

    BaseBoardProduct = Satellite P500

    BaseBoardVersion = Not Applicable

    TOSHIBA  Satellite P500

    http://support.toshiba.com/support/modelHome?freeText=pspgsu-0q2012

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  4. Anonymous
    2014-10-17T12:38:22+00:00

    I let memtest86+ run for 12 hours, no errors. I did notice something odd though. it appears my memory is actually slightly under clocked, the SPD identifies the memory as ddr3-1066 but the system is running it as ddr3-1064. I don't know if this would cause errors though. The SODIMMS that I'm using were instaledl at the Toshiba factory when I ordered my system, so I would assume that they would put in the right memory.

    Toshiba hid many (and by many I mean most of them) of the options one would normally find in the bios setup screen. this includes RAM memory speed and other RAM related settings. Supposedly there is a way to access the hidden options, but I don't know how. I think it involves a USB device and a special password or something

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