Multiple errors in Event Viewer: EventID 131 from DeviceSetupManager since September 12, 2014

Anonymous
2014-09-14T08:35:45+00:00

Hello,

Since September 12, 2014 I receive multple errors in Event Viewer from DeviceSetupManager.

Sample error looks like this:

Metadata staging failed, result={E9031C57-C25D-8227-E390-3662BD05D0CB} for container '0x80070490'

This error occurs when the Metadata Refresh in \Microsoft\Windows\Device Setup scheduled task is run or when accessing Control Panel -> Devices and Printers when Device Installation Settings are set to "Recommended" or are set to "Automatically get the device app and info provided by your device manufacturer".

What I believe happens is Windows attempts to contact a Microsoft web server to obtain additional information about a device (custom icon for example) and this process had started to fail for me since September 12, 2014. More details on it can be found on this page.

Looking at the Debug logs of Microsoft-Windows-DeviceSetupManager I can see the following error:

Job (13) has completed for device container '{3c7878f1-bc70-523d-b17c-7aaf5253f81a}', status=Hard Error

Looking at the network traffic, I can see communication using HTTP protocol with Microsoft server which returns HTTP 301 (page has been moved).

SFC /scannow returns no errors. All the latest Windows Updates are installed. I've already tried to remove %PROGRAMDATA%\Microsoft\Windows\DeviceMetadataCache folder to no avail.

Does anybody else see this error message and what can I do to fix the problem?

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2014-09-19T22:34:49+00:00

I just checked ... seems the original url works fine now.     Thanks Emkay1001 !

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  1. Anonymous
    2014-09-15T07:05:19+00:00

    Thank you.

    I do wonder if there will be any official acknowledgement by Microsoft or a fix.

    We can all manually change the registry key but since the issue is most likely global then a fix should also be global.

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  2. Anonymous
    2014-09-15T07:44:49+00:00

    thank you for your informative information on how to modify this url:  however, I do feel this is a server  issue and as stated already Microsoft may fix their server when they realise what a mess they have created.  I am going to sit back and wait for a few days I think.

    I have already invested many hours since Thursday and I was working on restoring a Laptop and reinstalling the OS from last Tuesday I know for certain this issue started on Thursday after 5pm.

    No windows updates have been performed on this Laptop so it was not the windows updates issued on 09/09/14.  The Link to the Windows 7 forum states this may be an underlying factor but I know for certain it is not. 

    It is doing this on all my Laptops and none of them had any updates performed since August, no hardware changes, noting.

    I feel changing the system not to automatically install drivers as indicated again the link to the Windows Forum or changing the url:  is merely masking an issue with the windows server.

    Hope some of you agree with me.

    Hello Microsoft moderators reading this page - please can you comment and fix this url:???

    Thanks again to all of you and lets keep the post going until Microsoft fix this issue.

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  3. Anonymous
    2014-09-15T08:18:49+00:00

    thank you for your informative information on how to modify this url:  however, I do feel this is a server  issue and as stated already Microsoft may fix their server when they realise what a mess they have created.  I am going to sit back and wait for a few days I think.

    I have already invested many hours since Thursday and I was working on restoring a Laptop and reinstalling the OS from last Tuesday I know for certain this issue started on Thursday after 5pm.

    No windows updates have been performed on this Laptop so it was not the windows updates issued on 09/09/14.  The Link to the Windows 7 forum states this may be an underlying factor but I know for certain it is not. 

    It is doing this on all my Laptops and none of them had any updates performed since August, no hardware changes, noting.

    I feel changing the system not to automatically install drivers as indicated again the link to the Windows Forum or changing the url:  is merely masking an issue with the windows server.

    Hope some of you agree with me.

    Hello Microsoft moderators reading this page - please can you comment and fix this url:???

    Thanks again to all of you and lets keep the post going until Microsoft fix this issue.

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  4. Anonymous
    2014-09-15T23:12:38+00:00

    You see, I too am working on restoring a laptot. That is precisely why I would expect all devices to update and install as they are supposed to, and Windows Update to work properly. I need to have an up-to-date perfectly working system. Otherwise I would have just ignored event viewer messages and waited for them to fix the issue. But this is really taking too long, simply to update or change a little URL. I'm wondering if people at Microsoft have even realized there is a problem that most probably is not related to any recent updates, but to a change they made on their end. It's been quite a mess lately.

    And thank you to you too for your contribution to the post

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