Multiple errors in Event Viewer: EventID 131 from DeviceSetupManager since September 12, 2014

Anonymous
2014-09-14T08:35:45+00:00

Hello,

Since September 12, 2014 I receive multple errors in Event Viewer from DeviceSetupManager.

Sample error looks like this:

Metadata staging failed, result={E9031C57-C25D-8227-E390-3662BD05D0CB} for container '0x80070490'

This error occurs when the Metadata Refresh in \Microsoft\Windows\Device Setup scheduled task is run or when accessing Control Panel -> Devices and Printers when Device Installation Settings are set to "Recommended" or are set to "Automatically get the device app and info provided by your device manufacturer".

What I believe happens is Windows attempts to contact a Microsoft web server to obtain additional information about a device (custom icon for example) and this process had started to fail for me since September 12, 2014. More details on it can be found on this page.

Looking at the Debug logs of Microsoft-Windows-DeviceSetupManager I can see the following error:

Job (13) has completed for device container '{3c7878f1-bc70-523d-b17c-7aaf5253f81a}', status=Hard Error

Looking at the network traffic, I can see communication using HTTP protocol with Microsoft server which returns HTTP 301 (page has been moved).

SFC /scannow returns no errors. All the latest Windows Updates are installed. I've already tried to remove %PROGRAMDATA%\Microsoft\Windows\DeviceMetadataCache folder to no avail.

Does anybody else see this error message and what can I do to fix the problem?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-09-19T22:34:49+00:00

I just checked ... seems the original url works fine now.     Thanks Emkay1001 !

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  1. Anonymous
    2014-09-15T01:53:16+00:00

    Right click on Windows logo in the bottom left corner, then select "run" and type "regedit" (without quotes). Click "OK". Regedit will open. Now go to "Edit" (it's in the top left corner of regedit window next to "File"), click on it, and then click on "Find...". Type "DeviceMetadataServiceURL" (again without quotes) then click "Find next". Wait a few seconds and you can now see "DeviceMetadataServiceURL" in the right panel. Right click on "DeviceMetadataServiceURL" and select "Modify...". Copy and paste the new address "http://dmd.metaservices.microsoft.com/dms/metadata.svc" (always without quotes) in place of the old one. Before executing this last passage, you may want to copy the old address and save it in the notepad, in case you should experience any problems (there shouldn't be any at all) and you'd like to revert back to your previous setting. Now close the registry and you are done. Restart system. Event viewer and everything else should be finally fine.

    Blessings and all the best

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  2. Anonymous
    2014-09-15T02:11:57+00:00

    The original url  http://go.microsoft.com/fwlink/?LinkID=252669&clcid=0x409   gets a http 400 not found error.

    Path on my registry is

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Device Metadata]

    "DeviceMetadataServiceURL"="http://go.microsoft.com/fwlink/?LinkID=252669&clcid=0x409"

    So we change to the new url

    http://dmd.metaservices.microsoft.com/dms/metadata.svc

    and then Microsoft fixes their server ... ???

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  3. Anonymous
    2014-09-15T02:46:07+00:00

    The new address is working fine apparently, meaning these servers are fine too. In any case, should you experience any issues in the future, you could always put the old url back in place

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  4. Anonymous
    2014-09-15T06:41:53+00:00

    You can also make a backup copy of the registry key you are going to modify.

    You must be logged on as an administrator to perform these steps. If you aren't logged in as an administrator, you can only change settings that apply to your user account.

    Before you make changes to a registry key or subkey, we recommend that you export, or make a backup copy, of the key or subkey. You can save the backup copy to a location you specify, such as a folder on your hard disk or a removable storage device. If you make changes that you want to undo, you can import the backup copy.

    1. Open the Registry Editor by clicking the Start button , typing regedit into the search box, and then pressing Enter.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    2. Locate and click the key or subkey that you want to back up.
    3. Click the File menu, and then click Export.
    4. In the Save in box, select the location where you want to save the backup copy to, and then type a name for the backup file in the File name box.
    5. Click Save

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