Multiple errors in Event Viewer: EventID 131 from DeviceSetupManager since September 12, 2014

Anonymous
2014-09-14T08:35:45+00:00

Hello,

Since September 12, 2014 I receive multple errors in Event Viewer from DeviceSetupManager.

Sample error looks like this:

Metadata staging failed, result={E9031C57-C25D-8227-E390-3662BD05D0CB} for container '0x80070490'

This error occurs when the Metadata Refresh in \Microsoft\Windows\Device Setup scheduled task is run or when accessing Control Panel -> Devices and Printers when Device Installation Settings are set to "Recommended" or are set to "Automatically get the device app and info provided by your device manufacturer".

What I believe happens is Windows attempts to contact a Microsoft web server to obtain additional information about a device (custom icon for example) and this process had started to fail for me since September 12, 2014. More details on it can be found on this page.

Looking at the Debug logs of Microsoft-Windows-DeviceSetupManager I can see the following error:

Job (13) has completed for device container '{3c7878f1-bc70-523d-b17c-7aaf5253f81a}', status=Hard Error

Looking at the network traffic, I can see communication using HTTP protocol with Microsoft server which returns HTTP 301 (page has been moved).

SFC /scannow returns no errors. All the latest Windows Updates are installed. I've already tried to remove %PROGRAMDATA%\Microsoft\Windows\DeviceMetadataCache folder to no avail.

Does anybody else see this error message and what can I do to fix the problem?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-09-19T22:34:49+00:00

I just checked ... seems the original url works fine now.     Thanks Emkay1001 !

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  1. Anonymous
    2014-09-14T12:21:52+00:00

    Two event 131 errors show up;

    Metadata staging failed, result={00000000-0000-0000-FFFF-FFFFFFFFFFFF} for container '0x80070490'

    Metadata staging failed, result={8D44F423-E670-11E3-8250-806E6F6E6963} for container '0x80070490'

    if you want to see the detail,, text file here.

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  2. Anonymous
    2014-09-14T11:18:33+00:00

    Hello,

    My Event Viewer looks the same but I do not have the same folders anywhere on OneDrive.

    What is more: the issue occurs on a completely different laptop as well (with completely different Microsoft Account, hardware, etc).

    Could you please go to Task Scheduler -> Microsoft -> Windows -> Device setup and run the Metadata Refresh task and check the Event Viewer (you can also start Command Prompt as administrator and run the following command: schtasks /run /TN "\Microsoft\Windows\Device Setup\Metadata Refresh")? If you would still get the error then it just might be a global problem.

    EDIT: You can also go to Control Panel -> Devices and Printers and press F5 key to refresh the page. The result should be the same.

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  3. Anonymous
    2014-09-14T10:22:47+00:00

    I had that ... forget exactly how I fixed it but manipulated things on my file explorer and OneDrive online. 

    Look in your OneDrive online or maybe its recycle bin.     **Snip from mine**

    pic of my event logs....  **Look familiar ?**

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