Multiple errors in Event Viewer: EventID 131 from DeviceSetupManager since September 12, 2014

Anonymous
2014-09-14T08:35:45+00:00

Hello,

Since September 12, 2014 I receive multple errors in Event Viewer from DeviceSetupManager.

Sample error looks like this:

Metadata staging failed, result={E9031C57-C25D-8227-E390-3662BD05D0CB} for container '0x80070490'

This error occurs when the Metadata Refresh in \Microsoft\Windows\Device Setup scheduled task is run or when accessing Control Panel -> Devices and Printers when Device Installation Settings are set to "Recommended" or are set to "Automatically get the device app and info provided by your device manufacturer".

What I believe happens is Windows attempts to contact a Microsoft web server to obtain additional information about a device (custom icon for example) and this process had started to fail for me since September 12, 2014. More details on it can be found on this page.

Looking at the Debug logs of Microsoft-Windows-DeviceSetupManager I can see the following error:

Job (13) has completed for device container '{3c7878f1-bc70-523d-b17c-7aaf5253f81a}', status=Hard Error

Looking at the network traffic, I can see communication using HTTP protocol with Microsoft server which returns HTTP 301 (page has been moved).

SFC /scannow returns no errors. All the latest Windows Updates are installed. I've already tried to remove %PROGRAMDATA%\Microsoft\Windows\DeviceMetadataCache folder to no avail.

Does anybody else see this error message and what can I do to fix the problem?

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2014-09-19T22:34:49+00:00

I just checked ... seems the original url works fine now.     Thanks Emkay1001 !

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  1. Anonymous
    2015-06-02T18:08:59+00:00

    This will resolve your issue but modifying the registry is merely a temporary fix which hides the real issue of the malfunctioning url on the Microsoft server.  ...

    Thanks Mazda700, I undertand the issue. I'll stay tuned to this thread waiting for a real solution.

    ciao, fabio

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  2. Anonymous
    2015-05-30T17:29:41+00:00

    Hi,

    Thank you very much for your information and updates.

    Today when opened my laptop /Windows 8.1/ have found again the same errors in the Event Viewer.

    Moreover - in the Control Panel when opened Devices and Printers  such errors have been repeated

    in the Event Viewer as well.

    Hope this issue wil be solved soon.

    Best regards,

    Ewa

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  3. Anonymous
    2015-05-30T11:44:27+00:00

    Hello Mazda,

    Thanks for your information.  Would like to add as follows - when looked in Windows 7 in the Even Viewer there is not listed Device Setup Manager group of events, also in the Task Scheduler we can not find Device Setup.

    So no errors from DSM can be found in Windows 7 ?

    Have checked in registry Windows 7 and there is other DeviceMetadataServiceURL than in Windows 8.1 :  go.microsoft.com/fwlink/?LinkID=109572&clcid=0x409

    (in Window 8.1 there is 252669 ).

    So this issuer regards only to Window 8.1 /or 8 ?

    Would appreciate further news in this matter.

    Thanks and best regards, Ewa

    Hi

    it would appear it is being seen in the test version of Windows 10 and some reports of it in Windows 7, I do not have a Windows 7 system operational to test at present.  However, it would also seem to be related to IE in some way, some users do not see it in IE11, do see it in IE10 and so on.  There also seems to be a time delay factor in the forwarding of the url as the task does indeed complete within seconds of the system generating event id 131 to say it has failed.

    See updates in this Post: http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/metadata-staging-failed-event-131/a003b2a2-6238-48b3-94b2-3e68d87f4c91?page=3

    We will get there, just not sure when?

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  4. Anonymous
    2015-05-29T18:16:34+00:00

    Hello Mazda,

    Thanks for your information.  Would like to add as follows - when looked in Windows 7 in the Even Viewer there is not listed Device Setup Manager group of events, also in the Task Scheduler we can not find Device Setup.

    So no errors from DSM can be found in Windows 7 ?

    Have checked in registry Windows 7 and there is other DeviceMetadataServiceURL than in Windows 8.1 :  go.microsoft.com/fwlink/?LinkID=109572&clcid=0x409

    (in Window 8.1 there is 252669 ).

    So this issuer regards only to Window 8.1 /or 8 ?

    Would appreciate further news in this matter.

    Thanks and best regards, Ewa

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