Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply - preferably
without quoting my post:
1a. When (approx. date) did you get the computer?
1b. Was it a brand-new computer or a used computer when you got it?
- What is the full name of your installed anti-virus application or security suite and
when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?
- Has a(nother) Norton application or a McAfee application EVER been installed on the computer?
- Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when it was brand-new? (Doesn't matter if it was never used or Activated.)
- Open Add/Remove Programs & make sure the Show Updates box at the top is checked (and leave it checked); then select the
Name option in the Sort by box on the right. Now scroll down & tell me if ALL of the following updates are listed?
(a) KB2879017, KB2847311 & KB2883150; KB2876217 & KB2864063;
(b) KB2859537; KB2797052, KB2780091 & KB2802968;
(c) KB2758857 & KB2727528;
(d) KB2393802 and especially Update for Windows XP (KB971029).
- Is Firefox, Chrome or any other alternate browser installed?
7a. Assuming Java is installed => Is Java Version 7 Update 45 (or higher) installed? TEST HERE USING INTERNET EXPLORER
ONLY! => http://java.com/en/download/installed.jsp
7b. Is Adobe Flash Player v11.9.900.152 (or higher) installed? TEST HERE USING INTERNET EXPLORERONLY =>
http://www.adobe.com/software/flash/about/
- Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities;
WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner
Registry Cleaner)?
- Have you ever had occasion to do a Repair Install or a clean install of WinXP for any reason?