Windows Update KB2919355

Anonymous
2014-05-04T19:51:54+00:00

I have been trying to install the KB2919355 update several times, but it will not install.  I have three PC's all running the same Windows 8.1 Pro with a volume license.  it has installed on two of them, but not the third.  It has failed to install 24 times.  Any suggestions on how to get this to install?

Jay

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-05-06T05:30:24+00:00

    Hello Jay and Ellis,

    Ellis, thank you for your input.

    I hope your suggestions help other community members to resolve similar issues.

    Jay, thank you for your response.

    Please refer to suggestions from John Rubdy replied on December 5, 2012

    http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_update/dismexe-online-cleanup-image-restore-health-failed/668ef107-5f4c-4959-ba93-76d052452315

    I hope this information helps.

    Thank you

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  2. Anonymous
    2014-05-11T12:49:35+00:00

    In order for KB2919355 to install you must first install KB2919442.  I thought maybe I could uninstall that update, reinstall it, and then it might work.  When I go to the list of updates and select KB2919442 the option to uninstall is not available.  Every other update can be uninstalled, but not this one.  and when I try to reinstall it again, hoping to overwrite the existing update that does not work either.  There must be something corrupted with that update that prevents KB2010355 from installing. 

    Is there a way to remove updates other than through "programs and features"?  I am giving this another few days, but then I'm going to format and reinstall everything.  So far I have already spent more time trying to fix this that it would take to reinstall!!  All of suggestions above do not work!

    jay

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  3. Anonymous
    2014-05-12T09:04:39+00:00

    Hello Jay,

    Thank you for the reply.

    You may try to uninstall the update from "view installed updates" window. Please follow these steps:

    a. Press Windows + R keys, type appwiz.cpl in run window and press Enter.

    b. Click view installed updates.

    c. Right click the update and click uninstall.

    If it does not help, then please follow steps below:

    a. Press Windows + X keys and select command prompt(administrator).

    b. Type the following command in the command prompt window and press Enter.

    C:\WINDOWS$NtUninstallKB 2919442-v3$\spuninst\spuninst.exe 

    Please reply with results so that we can assist you further.

    Thank you

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  4. Anonymous
    2014-05-12T10:14:57+00:00

    The results are:

    running appwiz.cpl brings me to programs and features and this update does not have the option to uninstall. (I said that in my previous post)

    running C:\WINDOWS$NtUninstallKB 2919442-v3$\spuninst\spuninst.exe  from the command prompt (admin) returns that this command "is not recognized as an internal or external command operable program or batch file". 

    I am going to try to run a system restore to the date prior this update being installed and see if I can then install it manually. 

    There is so much online about this update being a problem that it would seem Microsoft would recognize this and create a fix. 

    Jay

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  5. Anonymous
    2014-05-12T10:26:51+00:00

    Hello,

    Thank you for the update.

    I appreciate your efforts.

    Please keep us updated on the status of the issue after performing system restore and manually installing the update.

    Thank you

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