Windows Update KB2919355

Hello Jay,

Thank you for keeping us updated on the status of the issue.

I am glad that you managed to fix the issue.

I appreciate your efforts.

Please feel free to reply, in case you face any other issues with Windows in future.

Thank you

Just to finish this off, apparently the only fix if this update will not install is to format your hard drive and reinstall the OS.  I did that today and although this update took a while it did install.  Now I can continue to get updates from Microsoft.  The complete reinstall (and all the updates that have to be installed again) took about two hours, so depending on the value of your time this may be a quicker solution, as long as you have your files backed up, and software to reinstall. 

Jay

Hello Jay,

Thank you for your response.

I understand that you will format the hard drive and reinstall Windows.

However, I highly recommend backing up all of your important files and folders onto an external storage device before attempting any type of operating system repair, upgrade or reinstallation.

Please keep us informed whether issue is resolved or not.

Thank you

Tried to do a system restore this afternoon, but the earliest restore point is only a week ago, and I need to go back to mid-March.  So once again I've hit a dead end.  Unbelievable that I can't find any solution and the engineers at Microsoft can't come up with a solution.  I can't be the only one out here with this problem.

I will be formatting and installing fresh over the weekend.

Jay

Hello,

Thank you for the update.

I appreciate your efforts.

Please keep us updated on the status of the issue after performing system restore and manually installing the update.

Thank you