Windows Update KB2919355

Come on Microsoft admit it the Windows 8.1 (6.3.9600 Build 9600) update KB2919335 has problems. I have an HPZ820 computer  with a dual boot, to Windows 7 from a second drive and have tried everything to install this update. I have installed the update with no problems on two low end PC’s with an EFI partion (see end of message).

The following are some of the things I have tried.

1. Updated the bios
2. Did a refresh of Windows 8.1  keeping my programs
3. Tried different boot options

    2 Boot Logging

    8 Early Malware logging

    1 Enable debugging

4  Enable safe mode

The computer rebooted each time to the UEFI Boot options screen and seemed to ignore the mode selected.

4. I ran the repair mode where you enter your password the computer rebooted back into the old 8.1

I think the problem lies in the initial boot process. There has to be a bug there, because I never get to the dual boot screen asking which version of Windows I want to run. It means there is nothing wrong with the Windows files because it is not running an operating system as it never gets to that point.

All the solutions are irrelevant because Windows does not even get a chance to start. My Windows 8.1 runs fine, so the update is messing up the boot file stopping a boot.

My computer has a UEFI bios but on checking Windows System Information “Bios Mode” it is using the legacy bios. There is no  EFI partition on my HD. Is this the problem that the new update requires an EFI partion on the HD. The Boot Option screen is part of UEFI, because I am running a legacy  bios are the options mostly irrelevant.

None of these are working, and when I try to do the following:

DISM.exe /Online/Cleanup-image /Restorehealth

it says this operation failed. 

Is there a way to find out what file is corrupted?

Jay

Hello Jay,

Thank you for keeping us updated on the status of the issue.

I understand that the issue is still not resolved.

However, Microsoft recommends installing all the Windows updates as these updates contain bug fixes and keep your computer up to date.

This update includes the following new features and improvements:

a. Enables a more familiar mouse and keyboard functionality for modern apps and controls.

b. Improves the web application compatibility of the Internet Explorer 8 emulation mode in Internet Explorer 11 F12 Developer Tools.

c. Increases performance and reliability when you use multi-display configurations for portrait-first device experiences.

For reference:

http://support.microsoft.com/kb/2919355

You may try following steps and check if it helps.

a. Click on “Start” and type “cmd” (without the quotations).

b. When you see the “cmd” icon, Right Click on it and select “Run as administrator”.

c. On the open Command Prompt window copy and paste the commands (all at once):

  net stop wuauserv

  net stop cryptSvc

  net stop bits

  net stop msiserver

  ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

  ren C:\Windows\System32\catroot2 catroot2.old

  net start wuauserv

  net start cryptSvc

  net start bits

  net start msiserver

  pause

d. Wait for the process to complete.

e. Close the Command Prompt.

Now, go to Windows updates and check.

I hope this helps.

Thank you

Thank you for the reply, unfortunately none of these worked.  I believe the error code is 0x800F08F.  Are there any other options?  If this update is necessary, and from what I've read it is, I may just back up my files, format the hard drive, and reinstall everything.  I don't know if that will correct this problem, but rather than spend hours trying to fix this I often find the reinstall takes less time and cleans up everything that may have been corrupted over time.

Jay

Hello Jay,

Thank you for posting your question on Microsoft community forum.

I would like to know some information about the issue so that we could help you better.

Do you receive any error message or code when you try to install KB2919355 update?

I would suggest you to try following methods and check if it helps.

Method 1:

Run Windows update troubleshooter. Please use these steps:

a. Press “Windows Logo” + “W” keys from the keyboard.

b. Type “Troubleshooting” in the search bar and press “Enter”.

c. In the “Troubleshooting” window, click on “View All” on the left pane.

d. Click on “Windows Update”.

e. Click on “Advanced” and then click on “Run as Administrator”.

f. Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

If it does not help, then use method 2.

Method 2:

Reset Windows update components and check.

Refer this article:

How do I reset Windows Update components?

http://support.microsoft.com/kb/971058

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.microsoft.com/kb/322756

If issue still persists, then use method 3.

Method 3:

If that does not help, run the following DISM command from an elevated command prompt and see if the patch will install after you run the DISM command.

a. Press Windows + X keys and click command prompt(administrator).

b. In the Command Prompt window, type the following commands one by one and press Enter after each command.

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

c. To close command prompt window, type exit and then press Enter.

Note: This tool ideally takes 15 minutes to complete but sometimes it takes longer. Please do not click on Cancel once completed, try to install the update.

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you