KB2862330 fails to install

Anonymous
2013-10-08T23:44:09+00:00

Update KB2862330 repeatedly fails to install on Windows 7.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-01-15T22:36:31+00:00

EJM888, the OP of this thread, wrote:

This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)

Excellent!  Thanks for your follow-up.

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  1. Anonymous
    2014-01-18T01:06:51+00:00
    ask 1Collapse
    Solution 01/17/2014 14:34
    Symptom: <br><br>Unable to install the KB2862330 v2 on machine (DESKTOP) running Windows 7. <br><br> <br><br>Cause: <br><br>AVG Antivirus or USBEHCI devices probably interrupting the installation. <br><br> <br><br>Resolution: <br><br>Uninstalled AVG, disabled USBEHCI devices and clean boot the machine. <br><br> <br><br>Additional Information: <br><br><br><br><br>Additional info from the case notes<br><br><br> <br><br><br>P.S. the update http://support.microsoft.com/default.aspx?scid=kb;en-us;2533552 is that one that needs to be installed ahead of time.

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  2. Anonymous
    2014-01-18T01:16:05+00:00

    Thanks Phil for going through the support channel.  (Susan, can you e-mail me the case # so I can look through the notes and see if I can find the report that is to be analyzed?)

    What CBS text document was forwarded? I might be able to provide some background info. CBS is the servicing engine in Windows, so the text file is probably a log file or installation manifest of some kind.

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  3. Anonymous
    2014-01-18T01:31:31+00:00

    Hi again Susan, the antivirus that needed to be uninstalled prior and reinstalled after the update was Avast Free. - Phil

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  4. Anonymous
    2014-01-18T01:32:40+00:00

    Thanks Ben, glad that you and Microsoft are trying to help :) - Phil

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