KB2862330 fails to install

Anonymous
2013-10-08T23:44:09+00:00

Update KB2862330 repeatedly fails to install on Windows 7.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-01-15T22:36:31+00:00

EJM888, the OP of this thread, wrote:

This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)

Excellent!  Thanks for your follow-up.

Marking one or more of the posts in this thread as ANSWER will officially close your thread.

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  1. Anonymous
    2013-10-09T20:13:45+00:00

    Would someone be willing to work with me to open a support case with Microsoft?

    Email me at susan-at-msmvps.com (change the -at- to @ )

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  2. Anonymous
    2013-10-09T21:27:26+00:00

    Downloading from http://www.microsoft.com/en-us/download/details.aspx?id=40507 and

    running it gave me the message that the update wasn't needed on my computer??

    @EJM888 only:

    1. Is **KB2862330** listed in Installed Updates now?

    Note: **KB2862330** may require two (2) reboots to fully-install.

    I use MSE.

    1. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE?

    3a. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?

    3b. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

    1. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner)?

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  3. Anonymous
    2013-10-09T22:15:08+00:00
    1. No.

    2.  3. McAfee free install came preinstalled. I removed it except for site advisor.

    1. No.

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  4. Anonymous
    2013-10-09T23:37:30+00:00

    I skipped installing KB2862330 - Security Update for Windows 7 for x64-based Systems, and installed the rest of the updates and now my PC is running normally again as it was before. No more Blue Screens.

    Microsoft references Update KB2862330 in Security bulletin MS13-081:

    MS13-081: Description of the security update for USB drivers: (2862330) October 8, 2013

    https://support.microsoft.com/kb/2862330/en-us

    and:

    MS13-081: Vulnerabilities in Windows kernel-mode drivers could allow remote code execution October 8, 2013

    https://support.microsoft.com/kb/2870008/en-us

    warning in both that after you install KB2862330, your computer may restart two times.

    It looks like this update for USB drivers/kernel-mode drivers wreaks havoc on some PCs. It's no wonder I got a STOP 0X000000CA Blue Screen. 

    Microsoft should have tested this update more thoroughly. Now the question is when will they come up with a proper replacement that doesn't cause any problems.

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