KB2862330 fails to install

Susan, in my case after I got a the Blue Screen, I had to press the power button to shut down the PC and when I restarted it again, the Blue Screen returned. An endless loop. I did a disc image restore using Macrium Reflect, so I have no logs to provide you with.

I'm not trying to stick up for Microsoft here but I think we need to get a dose of reality.  Look at this update.  This is not a easy patch.  It clearly is impacting a lot of USB drivers and we HAVE a lot of usb drivers.  And a boatload of third party code is written in this space.  So going into this update I expected to have blips with this update when it interacts with a space where we have a ton of third party drivers.  To expect any vendor to get 100% perfection is to not be reasonable.  Especially when the Windows ecosystem is as open as it is to have third party code written to it.  They cannot test all of the usb drivers we have out here in the Windows ecosystem.  What they can do (and believe me I am pushing for that) is to be more responsive to investigating when issues occur. 

What I don't want to be blown out of proportion is the impact.   I have this update installed at home on multiple PCs with no issues.  So there is not a guarantee that you'll be impacted.   If you are impacted - help me help all of us by emailing me at susan-at-msmvps.com (change the -at- to @) and I can get you the help you need as well as helping all of us understand the root cause.

Just because a person is impacted doesn't mean you will be.  Please help me by not hiding it but installing it.  Try it on one machine.  Thank you for your cooperation!

Actually there's still logs to pull off to see if there is system corruption already on the system.

Seriously, it does help!

Hi Susan

I don't know how to get around the 'Access is denied' messages, so I wasn't able to send you my logs by email, but I can do steps e & f:

e. Yes, my machine has KB2533552 installed, 11/05/2011

f. My machine was installing updates (about 43 or so) in the morning, which took longer than I expected and I had to leave for work.  I stopped the updates (by clicking 'stop' after 19 had installed successfully, which included KB2862330.  Then I shut down the laptop instead of restarting it, and went to work.)

At work the machine booted up, and if I remember correctly that was when it got to 32%, stopped for a while, and the next thing I remember seeing was a Blue Screen, which I photographed in case it had clues.  It said "IRQL_NOT_LESS_OR_EQUAL", and the next bit started "STOP: 0x0000000A...".

Then it rebooted, and I got "Failure configuring Windows updates Reverting changes."

I'm afraid I don't remember the exact sequence of events really, but I found that if I booted into Safe Mode twice (the first time would always fail) I could do a Restore back to before the updates.  Then (stupidly?) I started trying to work out what it was.

I halved the number of updates, and tried again.  Strangely, the next time my laptop hung at the BIOS startup screen, and I was only able to get it going by pressing F12 (it's a Dell Latitude) and selecting a boot drive.  The Bluetooth light was on (none of the others were) and there was a Bluetooth hardware update on the updates list...  I don't know what that was all about, but I think it was a red herring - I mention it here though because it was really strange that anything was affected pre-OS, if you see what I mean.

Eventually I worked out it was KB2862330 (I googled for all the update names and people were already having problems with this one).  Obviously I have used System Restore, but if there are any log files that I have that might be useful to you just let me know.  I gather this has something to do with USB drivers, and I use some fairly unusual (to most people I guess) USB devices in this machine - virtual COM ports and various things that have built-in USB communications - Logic Analysers and Oscilloscopes and things like that).