KB2862330 fails to install

Anonymous
2013-10-08T23:44:09+00:00

Update KB2862330 repeatedly fails to install on Windows 7.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-01-15T22:36:31+00:00

EJM888, the OP of this thread, wrote:

This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)

Excellent!  Thanks for your follow-up.

Marking one or more of the posts in this thread as ANSWER will officially close your thread.

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  1. Anonymous
    2013-10-11T10:50:44+00:00

    Hi everyone

    If this takes it too much off-topic I'll start another thread, but a relevant question:

    Is there anywhere that lists dodgy updates like this one?  A quick search gave me some 'internal' corporate lists that say don't allow this update, for example, but the last thing I need is friends/family installing it.  Two hours of my life tells me this is one to make 'hidden' and just pretend it never happened...

    I would much rather people who aren't computer-savvy delay their updates and check a site that tells them if other people are having problems with them before installing.  Obviously it wouldn't work if everyone did it, but at least only people who are prepared to take the risk would find out the hard way...

    Thanks.

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  2. Anonymous
    2013-10-11T11:09:03+00:00

    By the way Ben, you really should get someone to pull this update (with some urgency) until the problems are fixed.

    For someone who doesn't know how to recover from a blue-screen like this, you are really ruining their day if this happens to them.  Think of it this way - every single one of them is more likely to buy a Mac next time round ;)

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  3. Anonymous
    2013-10-11T13:36:06+00:00

    We have seen this bugcheck in around 10% of our physical servers. The sequence seems to be that the second reboot, which is initiated by TrustedInstaller has the fault on the way down.

    Looking at the dump it looks like the usbehci!EHCI_RH_PortResumeComplete routine is trying to execute paged out code during the shutdown.

    However, this just causes the shutdown to finish more quickly :-) after the restart the bugcheck is logged and the dump written but no harm seems to have been done.

    Possibly not the cleanest patch install.

    Ray.

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  4. Anonymous
    2013-10-11T18:46:39+00:00

    After installing this update and the rest of the October 8th patches my USB mouse and keyboard failed. Had to do a system restore. Reapplied the rest of the October 8, 2013 patches again (except KB2862330) and the PC has been working fine. It is running Win 7 x64 with all previous critical patches installed.

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