Where is Microsoft with this????
This is not an official Microsoft Support forum, it's a peer-to-peer support Community forum.
For home users running Win7 SP1 & Win8 (only), no-charge support for security updates (only) is available by calling 1-800-MICROSOFT (1-800-642-7676) in the US or 877-568-2495 in Canada. [1]
For more information about how to contact your local Microsoft subsidiary [i.e., in other regions] for support issues relating to security updates, visit the following Microsoft International Support website:
http://support.microsoft.com/common/international.aspx?rdpath=4
=================================================
[1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time