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Update KB2862330 repeatedly fails to install on Windows 7.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
EJM888, the OP of this thread, wrote:
This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)
Excellent! Thanks for your follow-up.
Marking one or more of the posts in this thread as ANSWER will officially close your thread.
2. This update relates to USB drivers and if your USB drivers are up-to-date, you probably don’t need it anyway. I believe this update was rated as important, not critical.
No, the driver updates are for the actual host devices and ports provided by windows, usbd and usbhost, usbport and usbehci in particular
Oh good, I'm not the only one having that problem. With me the patch appears to install, but when I reboot my computer the patch stalls out at 35%. The only thing I can do after it stalls is push the power button and then let the system revert back. This is really getting tiring having Microsoft push out bad updates during their patch cycle.
stop being impatient, the update will take time but it will complete eventually.
the longest part of the update is when it is installing the latest usb drivers for each controller and device in the system.
I just got off the phone with MS Tech support and will summarise what they told me.
1. They are aware of the issue and are looking at it. They noted that some people have reported success by disabling their security software before attempting installation. Since this update may require 2 restarts, you would need to make sure your security software is not starting at startup (I have not tried that).
2. This update relates to USB drivers and if your USB drivers are up-to-date, you probably don’t need it anyway. I believe this update was rated as important, not critical.
3. It does happen that update will occasionally think that you need an update when you don’t.
4. Their advice, don’t worry about it and wait for MS to come up with a fix.
5. They said that they would email me if they have any additional info and I will post in this thread.
Hi Gregg, could you kindly share the case # if you have it?
Thanks,
Ben
I just got off the phone with MS Tech support and will summarise what they told me.
1. They are aware of the issue and are looking at it. They noted that some people have reported success by disabling their security software before attempting installation. Since this update may require 2 restarts, you would need to make sure your security software is not starting at startup (I have not tried that).
2. This update relates to USB drivers and if your USB drivers are up-to-date, you probably don’t need it anyway. I believe this update was rated as important, not critical.
3. It does happen that update will occasionally think that you need an update when you don’t.
4. Their advice, don’t worry about it and wait for MS to come up with a fix.
5. They said that they would email me if they have any additional info and I will post in this thread.
