KB2862330 fails to install

Anonymous
2013-10-08T23:44:09+00:00

Update KB2862330 repeatedly fails to install on Windows 7.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-01-15T22:36:31+00:00

EJM888, the OP of this thread, wrote:

This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)

Excellent!  Thanks for your follow-up.

Marking one or more of the posts in this thread as ANSWER will officially close your thread.

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  1. Anonymous
    2013-10-11T23:13:43+00:00

    For those where it's stuck at 33ish%

    Can you email me at susan-at-msmvps.com (change the -at- to @) and we'll make arrangments to get the following log files emailed to Microsoft

    They need the following info:

    · %windir%\inf\setupapi.dev.log

    · %windir%\inf\setupapi.ev*

    · %windir%\inf\setuppi.app.log

    · %windir%\Logs\CBS\*.* (Share all files in this directory, even the cab files)

    · %windir%\WindowsUpdate.log

    · The output hotfix.txt from wmic qfe > hotfix.txt (type in at a command prompt wmic qfe >hotfix.txt )

    · MSINFO32 output (see How to use System Information (MSINFO32) command-line tool switches )

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  2. Anonymous
    2013-10-11T22:38:02+00:00

    Would you be willing to share some log files from your machine?

    If so, please email me at ericch at microsoft.com and I'll let you know what files are of interest.

    Thanks.

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  3. Anonymous
    2013-10-11T22:29:49+00:00

    To Squall...

    Thank you for correcting my error... I clearly misunderstood what MS was telling me.

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  4. Anonymous
    2013-10-11T22:26:39+00:00

    For Ben Herila... here is the info you requested

    <br>Case number: 113101010852186
    <br>Case created: 10/10/2013 4:55:57 PM
    <br>Case title: kb2862330
    <br>Product: Windows 7 Professional
    <br>Severity: C

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