This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Update KB2862330 repeatedly fails to install on Windows 7.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
EJM888, the OP of this thread, wrote:
This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)
Excellent! Thanks for your follow-up.
Marking one or more of the posts in this thread as ANSWER will officially close your thread.
Thanks for the suggestion. There are two Intel(R)5 Series/3400 Series Chipset Family USB Enhanced Host Controllers 3B34 & 3B3C on my PC. I disabled 3B34 but no 'disable' option was available for 3B3C. 'Uninstall' is an option for 3B3C but I don't feel that it should be necessary to uninstall standard drivers when using the Windows Update facility.
Still no change, with KB2862330 reverting changes on reboot.
My PC is a standard Dell Windows 7 professional x64bit and I have no idea what is special about it that prevents this particular update configuring.
As this update was re-released last month it is apparent that Microsoft are aware that there is an issue with this update but evidently finding a solution is more complex.
I have spent too much time on this and have now hidden the update. Perhaps it may not be necessary anyway for my PC.
Unplugging all USB devices doesn't solve the problem for me. All my USB drivers report having up to date drivers.
KB2862330 is stuck in a 'failure configuring windows update - reverting changes' loop, after apparently installing successfully. A Microsoft technician removed version 1 that would not install last December but now the revised KB2862330 update version 2 (January 2014) is also failing to configure.
The bug with KB2862330 seems to be on going. Can we have version 3 that sorts it please Microsoft?
I was in the same situation - unplugging all USB devices didn't work. Instead, try disabling the USB enhanced host controllers from Device Manager.
Unplugging all USB devices doesn't solve the problem for me. All my USB drivers report having up to date drivers.
KB2862330 is stuck in a 'failure configuring windows update - reverting changes' loop, after apparently installing successfully. A Microsoft technician removed version 1 that would not install last December but now the revised KB2862330 update version 2 (January 2014) is also failing to configure.
The bug with KB2862330 seems to be on going. Can we have version 3 that sorts it please Microsoft?
A moderator should post the correct Answer at the top of this thread:
Disable (using the Device Manager or Autoruns) or Unplug all USB devices before installing KB2862330 and the update should install successfully (note: PC may re-boot by itself two times before KB2862330 is finished installing). After KB2862330 is installed, re-enable or Plug back in the USB devices.
That's it. Problem solved.
Me personally, I preferred to disable and re-enable the USB devices using Autoruns instead of going nuts on my hands and knees pulling out my PC and unplugging and re-plugging the cables of all my USB devices from the back of my PC (I have 6 plus the VMware USB Driver). Autoruns worked for me. Others have used the device manager to get the job done successfully.
