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Update KB2862330 repeatedly fails to install on Windows 7.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
EJM888, the OP of this thread, wrote:
This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)
Excellent! Thanks for your follow-up.
Marking one or more of the posts in this thread as ANSWER will officially close your thread.
Hi again Susan, the antivirus that needed to be uninstalled prior and reinstalled after the update was Avast Free. - Phil
Thanks Phil for going through the support channel. (Susan, can you e-mail me the case # so I can look through the notes and see if I can find the report that is to be analyzed?)
What CBS text document was forwarded? I might be able to provide some background info. CBS is the servicing engine in Windows, so the text file is probably a log file or installation manifest of some kind.
| ask 1Collapse | |
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| Solution | 01/17/2014 14:34 |
| Symptom: <br><br>Unable to install the KB2862330 v2 on machine (DESKTOP) running Windows 7. <br><br> <br><br>Cause: <br><br>AVG Antivirus or USBEHCI devices probably interrupting the installation. <br><br> <br><br>Resolution: <br><br>Uninstalled AVG, disabled USBEHCI devices and clean boot the machine. <br><br> <br><br>Additional Information: <br><br><br><br><br>Additional info from the case notes<br><br><br> <br><br><br>P.S. the update http://support.microsoft.com/default.aspx?scid=kb;en-us;2533552 is that one that needs to be installed ahead of time. |
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Thank you Susan, and thanks to Apoorva Shukla from Microsoft, who successfully installed KB2862330 for me. It took well over an hour because of scans, for troubleshooting programs needed and for data collection, but he was very knowledgeable and patient. I unplugged USB devices, he disabled USB Host Controllers in Device Manager, and when he could not otherwise stop all Avast antivirus services, uninstalled that program to allow uninterrupted installation. Helping by remote control, Apoorva ran fsc /scannow and downloaded, installed and ran a program helping to troubleshoot readiness to install Windows Updates.
Apoorva did check whether an earlier update needed as a pre-condition had been installed. This update was mentioned, I think, in the forum concerning KB2862330 that ran last year. Susan - for the benefit of people trying to help themselves - was that update KB2533552, KB2525325 or KB2532531? (I think it was the first).
Log files and a CBS text document were forwarded from my computer. I wonder what that text document is?
Anyway, this experience confirms the need to disable USB - though Apoorva kept the Microsoft USB mouse and keyboard enabled. A report was to be analyzed by Microsoft - so I hope that this allows M/S to rectify the update problem!
The "ANSWER" at the head of this forum is misleading, because it implies that people can safely install version 2 of the update without any special preparations. The update still needs to be rectified.
Thank you Susan and Apoorva for your help.
Phil
