This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Update KB2862330 repeatedly fails to install on Windows 7.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
EJM888, the OP of this thread, wrote:
This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)
Excellent! Thanks for your follow-up.
Marking one or more of the posts in this thread as ANSWER will officially close your thread.
What mouse and keyboard do you have?
It's possible they are not needed if you don't have that usb driver on the system. MU should offer up only what you need.
Addendum: 10/10/2013 - downloaded KB2862330 from MS - manually installed in first computer = OK
10/11/2013 - the 2nd & 3rd computers never showed the update as being available, so I downloaded again from MS and installed in both computers manually. Both installed correctly.
Why did they not show up in MS update when they were obviously required?
None of the XP's had problems!
John Tietjen
After installing this update and the rest of the October 8th patches my USB mouse and keyboard failed. Had to do a system restore. Reapplied the rest of the October 8, 2013 patches again (except KB2862330) and the PC has been working fine. It is running Win 7 x64 with all previous critical patches installed.
