OneDrive is temporarily unavailable - Windows Live Mail Error ID: 0x8CCCD052

Anonymous
2014-09-12T10:39:39+00:00

Split from this thread.

I just started having this exact same issue today while trying to email some pictures. Can you help me get it fixed?

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-09-12T09:00:35+00:00

    ... none of the options in the drop down window to the site you've directed us to is applicable to the problem we're experiencing.

    I think the last one fits the bill: I am seeing another warning or error message and quote 0x8CCCD052, if that's the one you're seeing. This is the error returned if the OneDrive account has been blocked for ToU violation.

    As a Moderator can't you flag this problem to the relevant people within Microsoft ...

    It would be wonderful to have such powers. We don't, but I'm trying to make contact anyway.

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  2. Anonymous
    2014-09-12T08:19:51+00:00

    I am having the same problems down here in Cornwall. I cannot send any photos since yesterday.

    Why are Microsoft putting the blame on us.  Why don't they just tell us how to fix it or fix it themselves.

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  3. Anonymous
    2014-09-12T08:17:19+00:00

    In response to Firedog, none of the options in the drop down window to the site you've directed us to is applicable to the problem we're experiencing. As a Moderator can't you flag this problem to the relevant people within Microsoft to get this problem fixed? I've clicked on the 'me too' vote page btw.

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  4. Anonymous
    2014-09-12T08:09:21+00:00

    I wonder if Microsoft can see or monitor this thread ...

    The support staff will certainly be watching.

    There is an eform to request re-opening of a blocked OneDrive. If everyone affected by this fault (which appears to be at the OneDrive end) submits a form, the support staff will become aware of the extent of the problem and can press for a solution. So please, everyone visit this page and submit a properly completed form: OneDrive Account Activation

    You could also visit this thread and click Me too; Microsoft staff often patrol the OneDrive forum, but never this one. The more Me too votes, the greater the attention the question gets.

    PS: If MS have difficulty finding the source of the error, they might want to see log files for affected users. It might be helpful, then, if you enable logging so that log files can be submitted quickly for analysis.

    • To enable logging, while viewing your message list press Ctrl-Shift-O for Options. On the Advanced tab, click Maintenance, then select all the troubleshooting boxes at the bottom of the page.
    • The log file is called WindowsLiveMail.log and it lives in the root of the store folder. To find your store folder, click Store folder on the same Maintenance page. Copy the path given, paste it into the start search box and press Enter.

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  5. Anonymous
    2014-09-12T07:24:21+00:00

    I wonder if Microsoft can see or monitor this thread if they do it would be good to have someone official to comment Yeah right Bury their head in the sand and hope it goes away.

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