It looks like Microsoft uses some bots which write thanksgivings to the company for things which it didn't do.
For phones with S60 3rd Edition FP1 the problem stay unsolved
The solution for E-72 was found by Nokia while it still was Nokia (or there stayed some people from Nokia).
The answer that we can use Opera to enter mailbox is not your solution, it is just a way we can manage out-of-date software, though the phone suggests not to use third parties applications as it can damage it.
I realise that fixing of this problem can be cost-intensive for you, I don't mind.
But you'd better do not write such sympathetic feedbacks instead of answering that you have not solution. It looks is really sorrowful.