My University (UWE) uses eduroam for its Wi-Fi. My Surface 2 (all updates in place as of 15th November) is unable to stay connected to this service and sometimes it won't find it at all. Have tried refreshing the Surface and all forms of manual logins my ITS department is also stumped. MS - please update our drivers to prevent this from happening. The Surface is the perfect Student device and many universities use eduroam and the web is awash with problems like mine, but currently I would be unable to recommend a Surface to my colleagues or students.

I have got the same problem with a Surface Pro 4 and Windows 10. No problem with WiFi at home but I cannot connect to eduroam. Exactly the same issue described above.

I was finally able to resolve the issue with my Surface 3. One minor thing - Eduroam asks for password and login name everytime when I connect (although I saved it), but it works. I tried a lot and hope I still remember correctly what exactly helped: I selected to "forget" the automatically recognized Eduroam network, and created a new Wifi connection manually through network setting Took all standard settings as recommended in our university manual for Eduroam, but changed something in advanced settings - I guess it was unticking "Verify the Servers identity ..." (see the following link, this page was one of those that helped me http://eduroam.unideb.hu/en/content/windows-8-eduroam-settings ). I may have changed some settings about authentication, but dont remember exactly now. and then it started to work. Btw., to make my wifi more efficient in general, my IT cleaned the list of around 500 of wifi networks on my freshly acquired Surface. Apparently, list of networks ever accessed with your current Microsoft login is carried out to all your computers, even those networks that I was in range, but never accessed!!!

Hello, since the Surface update in Feb 2016 i also was unable to connect to eduroam in my Univeristy. First i tried the simple but costly solution of buying a USB-Dongle but even with this Dongle i couldnt connect with the failure" unnable to connect to network". Now what did i do: ( in analogy to IrinaLiuberte) First delete the saved eduroam wlan profile. Do this in the Network Settings->Wlan Settings->Known Wlan Profiles ( something like that, i dont have an english Windows so im not quite sure) [you also can try to delete it via cmd and netsh command but this didnt worked out for me] Go to your university website and look for the instructions to install a wlan profile manually. Just take all the settings given from your IT. In my case i had to use the install instruction for Windows 8.1 ( if anyone from the RWTH Aachen sees this post, use this! ) Profit. Everything ist working fine again. I hope Microsoft and/or Marvell will fix this annoying wlan bug soon. I read alot about people sending back ther surface devices cause they were unable to use eduroam, which makes the surface nearly useless in school or university. Hope i could help!

Hi there, I'm havin the same problem but my is a laptop from Clevo's company. It used to work probably but after January, It keep saying that I "can't connect to this network". :( Did U solve this problem/ please let me know.

Please stop discussing about solutions for devices that are NOT running Windows RT. open a new thread in the correct forum category/section... otherwise you are just posting off-topic information and making it harder for people with Windows RT to find solutions to their own problems.

Unable to connect properly to Eduroam wi-fi

Anonymous

My University (UWE) uses eduroam for its Wi-Fi. My Surface 2 (all updates in place as of 15th November) is unable to stay connected to this service and sometimes it won't find it at all. Have tried refreshing the Surface and all forms of manual logins

my ITS department is also stumped. MS - please update our drivers to prevent this from happening. The Surface is the perfect Student device and many universities use eduroam and the web is awash with problems like mine, but currently I would be unable to recommend a Surface to my colleagues or students.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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50 answers

Anonymous

2016-03-01T10:28:10+00:00

I have got the same problem with a Surface Pro 4 and Windows 10. No problem with WiFi at home but I cannot connect to eduroam. Exactly the same issue described above.
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Anonymous

2016-03-01T11:27:17+00:00
I was finally able to resolve the issue with my Surface 3. One minor thing - Eduroam asks for password and login name everytime when I connect (although I saved it), but it works.

I tried a lot and hope I still remember correctly what exactly helped:
1. I selected to "forget" the automatically recognized Eduroam network, and created a new Wifi connection manually through network setting
2. Took all standard settings as recommended in our university manual for Eduroam, but changed something in advanced settings - I guess it was unticking "Verify the Servers identity ..." (see the following link, this page was one of those that helped me http://eduroam.unideb.hu/en/content/windows-8-eduroam-settings).
3. I may have changed some settings about authentication, but dont remember exactly now.
and then it started to work.

Btw., to make my wifi more efficient in general, my IT cleaned the list of around 500 of wifi networks on my freshly acquired Surface. Apparently, list of networks ever accessed with your current Microsoft login is carried out to all your computers, even those networks that I was in range, but never accessed!!!
Was this answer helpful?

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Anonymous

2016-04-13T14:33:47+00:00
Hello,

since the Surface update in Feb 2016 i also was unable to connect to eduroam in my Univeristy. First i tried the simple but costly solution of buying a USB-Dongle but even with this Dongle i couldnt connect with the failure" unnable to connect to network".

Now what did i do: ( in analogy to IrinaLiuberte)
1. First delete the saved eduroam wlan profile. Do this in the Network Settings->Wlan Settings->Known Wlan Profiles ( something like that, i dont have an english Windows so im not quite sure)
[you also can try to delete it via cmd and netsh command but this didnt worked out for me]
1. Go to your university website and look for the instructions to install a wlan profile manually. Just take all the settings given from your IT. In my case i had to use the install instruction for Windows 8.1 ( if anyone from the RWTH Aachen sees this post, use this! )
2. Profit. Everything ist working fine again.
I hope Microsoft and/or Marvell will fix this annoying wlan bug soon. I read alot about people sending back ther surface devices cause they were unable to use eduroam, which makes the surface nearly useless in school or university.

Hope i could help!
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Anonymous

2016-05-03T01:44:41+00:00

Hi there,

I'm havin the same problem but my is a laptop from Clevo's company. It used to work probably but after January, It keep saying that I "can't connect to this network".

:( Did U solve this problem/ please let me know.
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Anonymous

2016-05-03T09:31:13+00:00

Please stop discussing about solutions for devices that are NOT running Windows RT. open a new thread in the correct forum category/section... otherwise you are just posting off-topic information and making it harder for people with Windows RT to find solutions to their own problems.
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1 person found this answer helpful.

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