My University (UWE) uses eduroam for its Wi-Fi. My Surface 2 (all updates in place as of 15th November) is unable to stay connected to this service and sometimes it won't find it at all. Have tried refreshing the Surface and all forms of manual logins my ITS department is also stumped. MS - please update our drivers to prevent this from happening. The Surface is the perfect Student device and many universities use eduroam and the web is awash with problems like mine, but currently I would be unable to recommend a Surface to my colleagues or students.

Yes, it does look like a false lead - it's strange because I can connect to Eduroam on some parts of the campus without issue, but in other parts it either chucks me out or refuses to connect. If you find anything else do post!

I have exactly the same problem with my Surface Pro with 8.1. After extensive testing by me and my IT support team, we have concluded that the issue relates to the Marvell AVASTAR 350N card/driver. My university has three wireless networks on offer and the network of choice is eduroam. I can connect to eduroam but the connection is always limited. Which means I can't receive email or browse the internet. I tried rolling back the driver without success, followed all of the MS help notes and wizards with the same result. We narrowed the problem to the Marvell card because inserting a WIFI dongle into the Surface Pro and it connected instantly. Microsoft, how can this be fixed?

Can confirm this, working fine with a dongle, problem seems to be Marvell AVASTAR 350N.

Can confirm this, working fine with a dongle, problem seems to be Marvell AVASTAR 350N. Unfortunately Win8.1RT won't allow the installation of drivers for dongle...

Can confirm this, working fine with a dongle, problem seems to be Marvell AVASTAR 350N. Unfortunately Win8.1RT won't allow the installation of drivers for dongle... That's a nuiscance for RT but we should not be in this predicament with PRO or RT. We shouldn't need to buy a wifi dongle when we have just spent a significant amount of money on a new surface pro with wifi. Microsoft should fix the problem and release a patch.

Unable to connect properly to Eduroam wi-fi

Anonymous

My University (UWE) uses eduroam for its Wi-Fi. My Surface 2 (all updates in place as of 15th November) is unable to stay connected to this service and sometimes it won't find it at all. Have tried refreshing the Surface and all forms of manual logins

my ITS department is also stumped. MS - please update our drivers to prevent this from happening. The Surface is the perfect Student device and many universities use eduroam and the web is awash with problems like mine, but currently I would be unable to recommend a Surface to my colleagues or students.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

50 answers

Anonymous

2013-11-28T17:24:34+00:00

Yes, it does look like a false lead - it's strange because I can connect to Eduroam on some parts of the campus without issue, but in other parts it either chucks me out or refuses to connect. If you find anything else do post!
Was this answer helpful?

0 comments No comments
Anonymous

2013-12-09T05:00:58+00:00

I have exactly the same problem with my Surface Pro with 8.1. After extensive testing by me and my IT support team, we have concluded that the issue relates to the Marvell AVASTAR 350N card/driver.

My university has three wireless networks on offer and the network of choice is eduroam. I can connect to eduroam but the connection is always limited. Which means I can't receive email or browse the internet.

I tried rolling back the driver without success, followed all of the MS help notes and wizards with the same result.

We narrowed the problem to the Marvell card because inserting a WIFI dongle into the Surface Pro and it connected instantly.

Microsoft, how can this be fixed?
Was this answer helpful?

0 comments No comments
Anonymous

2013-12-09T10:55:28+00:00

Can confirm this, working fine with a dongle, problem seems to be Marvell AVASTAR 350N.
Was this answer helpful?

0 comments No comments
Anonymous

2013-12-09T11:04:41+00:00

Can confirm this, working fine with a dongle, problem seems to be Marvell AVASTAR 350N.

Unfortunately Win8.1RT won't allow the installation of drivers for dongle...
Was this answer helpful?

0 comments No comments
Anonymous

2013-12-10T04:19:07+00:00

Can confirm this, working fine with a dongle, problem seems to be Marvell AVASTAR 350N.

Unfortunately Win8.1RT won't allow the installation of drivers for dongle...

That's a nuiscance for RT but we should not be in this predicament with PRO or RT. We shouldn't need to buy a wifi dongle when we have just spent a significant amount of money on a new surface pro with wifi.

Microsoft should fix the problem and release a patch.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments