My University (UWE) uses eduroam for its Wi-Fi. My Surface 2 (all updates in place as of 15th November) is unable to stay connected to this service and sometimes it won't find it at all. Have tried refreshing the Surface and all forms of manual logins my ITS department is also stumped. MS - please update our drivers to prevent this from happening. The Surface is the perfect Student device and many universities use eduroam and the web is awash with problems like mine, but currently I would be unable to recommend a Surface to my colleagues or students.

Hi David, I would suggest you to refer to the following article and follow the steps given. Can’t connect to a wireless network http://www.microsoft.com/surface/en-us/support/networking-and-connectivity/cant-connect-to-a-wireless-network You can also refer to the following article and check for the possible causes. Why can’t I find a wireless network? http://windows.microsoft.com/en-us/windows-8/cant-find-wireless-network Let us know if you have any further queries related to the issue. We would be happy to help you further.

Thanks, Tadasha. However, I have already tried all online tutorials and all generic MS advice. This appears to be a driver issue rather than a set up issue and is specifically related to eduroam as all other networks I've tested are fine. It could be due to the security that eduroam uses (this is my IT department's theory). What I would like from MS is a response that suggests you've looked at this particular issue and can provide some useful advice for eduroam not a generic problem. Perhaps it would help if I described the problem in more detail. My Surface 2 finds the network called eduroam and I connect using the correct password My Surface 2 says one of 3 things: limited service; can't connect to this service; are you sure this service is available. All this while it is clearly connected to eduroam at a speed of up to 300mbs. Sometimes it will connect and work properly for about 3-5 minutes then it slows down massively and says either 'limited service' or something like 'can't connect to this network.' I try to log in again and one of the above scenarios repeats itself. I have tried several different ways of trying to connect including manual connections. Nothing so far has worked. Just to stress a few things 1) Network signal is always strong; 2) the Surface usually says it's connected even when it doesn't work; 3) the Surface 2 works well on all other networks; 4) someone using an iPad next setting right next to me has no connection problems. Thanks in advance.

I can confirm the problem, can't connect my Surface Pro 2 either. After entering my credentials it's trying to connect but fails after some time. Everyone around me CAN use the wireless network with their cheap tablets and laptops but Microsoft's top product is useless?! Please fix that soon!

Try the setting on page 3 of this PDF: www.**ntu**.ac.uk/information_systems/document_uploads/133107.pdf In your network settings find 'Protected EAP Properties', make the changes suggested but with your institution's address, and see if it works - I think it may have sorted me out at least in some parts of my Unit (UWE). Let me know if it works.

Thanks for your input, sadly it doesn't work for me - our university's it support insists that this is due to an error in the windows 8.1 wlan driver... I'm still hoping to find a solution!

Unable to connect properly to Eduroam wi-fi

Anonymous

My University (UWE) uses eduroam for its Wi-Fi. My Surface 2 (all updates in place as of 15th November) is unable to stay connected to this service and sometimes it won't find it at all. Have tried refreshing the Surface and all forms of manual logins

my ITS department is also stumped. MS - please update our drivers to prevent this from happening. The Surface is the perfect Student device and many universities use eduroam and the web is awash with problems like mine, but currently I would be unable to recommend a Surface to my colleagues or students.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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50 answers

Anonymous

2013-11-16T08:43:37+00:00

Hi David,

I would suggest you to refer to the following article and follow the steps given.

Can’t connect to a wireless network

http://www.microsoft.com/surface/en-us/support/networking-and-connectivity/cant-connect-to-a-wireless-network

You can also refer to the following article and check for the possible causes.

Why can’t I find a wireless network?

http://windows.microsoft.com/en-us/windows-8/cant-find-wireless-network

Let us know if you have any further queries related to the issue. We would be happy to help you further.
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Anonymous

2013-11-16T12:13:52+00:00
Thanks, Tadasha. However, I have already tried all online tutorials and all generic MS advice. This appears to be a driver issue rather than a set up issue and is specifically related to eduroam as all other networks I've tested are fine. It could be due to the security that eduroam uses (this is my IT department's theory). What I would like from MS is a response that suggests you've looked at this particular issue and can provide some useful advice for eduroam not a generic problem.

Perhaps it would help if I described the problem in more detail.
1. My Surface 2 finds the network called eduroam and I connect using the correct password
2. My Surface 2 says one of 3 things: limited service; can't connect to this service; are you sure this service is available. All this while it is clearly connected to eduroam at a speed of up to 300mbs.
3. Sometimes it will connect and work properly for about 3-5 minutes then it slows down massively and says either 'limited service' or something like 'can't connect to this network.'
4. I try to log in again and one of the above scenarios repeats itself.
5. I have tried several different ways of trying to connect including manual connections. Nothing so far has worked.
Just to stress a few things 1) Network signal is always strong; 2) the Surface usually says it's connected even when it doesn't work; 3) the Surface 2 works well on all other networks; 4) someone using an iPad next setting right next to me has no connection problems.

Thanks in advance.
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Anonymous

2013-11-25T10:06:41+00:00

I can confirm the problem, can't connect my Surface Pro 2 either.

After entering my credentials it's trying to connect but fails after some time. Everyone around me CAN use the wireless network with their cheap tablets and laptops but Microsoft's top product is useless?!

Please fix that soon!
Was this answer helpful?

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Anonymous

2013-11-25T10:50:17+00:00

Try the setting on page 3 of this PDF: www.**ntu**.ac.uk/information_systems/document_uploads/133107.pdf

In your network settings find 'Protected EAP Properties', make the changes suggested but with your institution's address, and see if it works - I think it may have sorted me out at least in some parts of my Unit (UWE). Let me know if it works.
Was this answer helpful?

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Anonymous

2013-11-28T15:55:41+00:00

Thanks for your input, sadly it doesn't work for me - our university's it support insists that this is due to an error in the windows 8.1 wlan driver...

I'm still hoping to find a solution!
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