I have the same problem. Did everything. Read the web. Installed 8.1 twice. Now back to factory settings. Have all the latest updates on everything. I too believe it is a hardware issue.
I own a laptop I bought at BestBuy only 6 months ago. It drops on me after several minutes. I reset my router, called the cable company, called Microsoft and still no fix. Help! I'm not going back to 8.1 until I read there has been fixes. I read tons of statements where many are having this same problem and we all have different machines but all having it none the less??????
Gateway NE56R
Intel(R) Core(TM) i3-311OM CPU @ 2.40GHz, 2400 Mhz, 2 Core(s)
Broadcom 802.11n